20% of Canadians live with a disability, and many of these folks rely on wheelchair accessible vans to get to appointments, community programs, and daily activities. So when you’re looking at a wheelchair van purchase, you might wonder, is training included with my van purchase?
It’s a fair question because these vehicles might be confusing to some. Some have ramps, others have lifts, tie-downs, and safety systems. If your team doesn’t get proper wheelchair van training, things might go wrong. People could get hurt. Equipment might break. Your staff could feel unsure and stressed. Worst of all, the people you serve could feel unsafe or left behind. But with the right training, this gap disappears. Your staff feels confident. Your clients feel safe. Everyone wins.
At MoveMobility, we understand this. For over 20 years, we’ve helped organizations like yours across Canada make wheelchair van purchases with confidence. We’re Ford QVM and Stellantis QPro certified, and every van carries the National Safety Mark. We work with governments, health teams, and non-profits from coast to coast. And while we’re proud of what we build, this article is meant to help, not sell.
In this guide, you’ll learn:
- What training looks like after your van purchase
- Why wheelchair van training matters
- Who on your team needs this training
What training is included with your wheelchair/mobile medical van purchase?
So you’re nearly ready to purchase your wheelchair van. But now you might be wondering, “What happens next? Will someone show us how to use everything?” You’re not alone. Many organizations worry about this part. The last thing you want is a shiny new van sitting unused because no one knows how the ramp or lift works.
Good news: Training is included when you buy a wheelchair accessible van from MoveMobility. And it’s designed to make you and your team feel confident right from day one.
Here’s what you can expect:
- Welcome email with resources: As soon as your wheelchair van purchase is complete, you’ll get a friendly welcome email. This isn’t some boring message you’ll ignore. It comes packed with helpful information, like links to warranty details, user guides, and lift operations. These resources are easy to follow and ready when you are.
- AMF certification: Every wheelchair van purchase comes with AMF Bruns certification. This means your staff will learn the proper way to secure wheelchairs safely. No guessing. No mistakes. This training is trusted worldwide and is key to keeping passengers secure.
- Walkthrough video before delivery: Before your wheelchair van even leaves our shop, you’ll get a short, detailed walkthrough video. This shows how everything works, so your team can start learning early.
- Walkthrough at delivery: In addition to the video provided before delivery, you’ll also get a concise, clear walkthrough when your van is delivered. This could be in person or through a video call. We’ll walk your team through everything: The ramp, the lift, tie-downs, switches, so you know how to use the van correctly.
Simple. Practical. And made to make you feel ready.
What if you need more training after your wheelchair/mobile medical van purchase?
You’ve completed the initial training after purchasing your new wheelchair or mobile medical van. You watched the walkthrough video, your team did the delivery training, and you’ve read the guides. But what if something still feels a little fuzzy? What if you forget how to work the lift or have a new staff member join who needs training?
Don’t worry, we’ve got your back.
At MoveMobility, we don’t hand over the keys and disappear. That’s not how we do things. Your success matters because you’re serving people who count on you every day. We want you to feel confident using your wheelchair-accessible van, not stressed or unsure.
Here’s how we help after your wheelchair van training:
- Reach out any time: If you or your team has questions after the delivery training, just call or email us. Our sales and customer service teams are always ready to help. Maybe you forgot how the ramp switch works. Maybe you want another quick demo on the securement system. Whatever it is, we’ll walk you through it.
- Two-week check-in: After your van arrives, our team will contact you within two weeks. They’ll ask how everything went with your delivery. Did the training make sense? Do you feel good about using the van? Do you need more help? This is your chance to speak up.
- Extra training if needed: If you realize later that you need extra wheelchair van training, no problem. We’ll set up another call or video session. We don’t want you guessing or worrying about your van.
We stick around for the long haul because your peace of mind matters.
Why is vehicle training so important?
When you purchase a new vehicle from MoveMobility, you invest in safety, freedom, and peace of mind for your team and the people you serve. That’s why wheelchair/mobile medical van training matters so much. Without proper training, even the best van can cause stress or confusion.
You should feel confident every time you open the door, lower the lift, or secure a wheelchair. Training helps you get there.
Here’s why wheelchair van training is important:
- Safety first: Your new van might have a ramp, lifts, and securement systems. Using them correctly prevents injuries and accidents.
- Less stress for your team: When staff understand how everything works, they feel calm and confident instead of nervous or unsure.
- Protects your investment: A new wheelchair accessible van is a big purchase. Knowing how to use the equipment properly lowers the chance of damage to costly parts like lifts or tie-downs.
- Better experience for passengers: Clients and patients notice when staff know their stuff. Safe, smooth rides help build trust and comfort.
- Ready for new staff: People come and go. Training everyone well means new team members can learn faster without confusion.
A little training goes a long way. It keeps things running smoothly, safely, and simply for everyone involved.
Who on your team needs wheelchair/mobile medical van training?
You might wonder, “Who actually needs training when we get a wheelchair-accessible van?” The short answer is anyone who will use or help operate the van. That means your whole team involved in transporting people safely should know how to handle the vehicle and its equipment.
Here’s a quick look at who should get van training:
- Drivers: They need to know how to operate ramps, lifts, and secure wheelchairs safely. This helps keep passengers secure and avoids accidents on the road.
- Caregivers and attendants: These team members often help passengers in and out of the van. Training shows them how to use the lift properly and assist with tie-downs without causing harm or discomfort.
- Dispatchers and coordinators: Even if they don’t drive, dispatchers or schedulers benefit from knowing van features. It helps them plan trips better and answer questions from drivers or passengers.
- New hires: Whenever someone new joins your team, training helps them get up to speed quickly. It keeps everyone on the same page, making operations smoother.
- Volunteers: If your organization uses volunteers for transportation, make sure they get the same training. Safety is key for everyone on board.
Training your whole team prevents mistakes and keeps people safe. It also builds confidence and helps your organization run like a well-oiled machine.
Got any questions about wheelchair accessible or mobile medical van training?
You likely came here to find out if training is included with your van purchase. It’s about solving the worry of feeling unsure about your new vehicle.
After reading this, you’ve learned:
- What kind of training comes with your van purchase
- How to get extra help after the initial training
- Why training is key for safety, confidence, and protecting your investment
- Who on your team needs to be trained
MoveMobility combines two decades of deep knowledge of accessible vehicle design with a passion for helping communities thrive. We’ve built strong relationships nationwide by delivering reliable vans and training that meet your unique needs. Our goal is to keep you moving forward with confidence and ease. We’re proud to be leaders in accessible vehicle solutions because we care about your mission as much as you do.
Do you have questions about van training or want to learn more? Don’t hesitate to click the button below to talk to a mobility expert who is ready to help.
