How to Connect to Starlink in Your MoveMobility Vehicle

A quick orientation to the Starlink on your MoveMobility vehicle: how to get connected, why it needs a clear view of the sky, and what to do if it won't connect.

This short orientation shows how to get online with the Starlink receiver mounted on the roof of your vehicle. It gives you internet wherever you're parked, even where there's no cell service.

Key Points

• Download the Starlink app on your phone. You'll use it to check your connection and change your settings.
• To get online, go into the Wi-Fi settings on your phone, tablet or laptop and pick the network called Starlink.
• Starlink needs a clear view of the sky to stay connected to the satellites passing overhead. Trees, poles and buildings can block the signal and cause dropouts.
• When you pull into a spot, use the obstruction tool in the app to check your view of the sky. If it shows a lot of blockage, move the van somewhere more open before you set up for the day.
• If you can't connect, open the app to check for alerts, outages or obstructions. Most of the time, moving to a spot with a clearer view of the sky fixes it.
• If the app asks you to realign the dish, don't climb up on the roof. Call our service team instead.

Still can't connect? Contact Starlink support through the app, or call our service team at 844-951-3808.