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Wheelchair Accessible Ramp Troubleshooting

When a wheelchair ramp won’t work, it can disrupt daily life and cancel important plans. Many issues are simple to fix, like checking the brake or clearing the path. Others require professional help. Knowing the main culprits saves time and frustration.

Watch the full troubleshooting video or contact our service team for help with a wheelchair ramp that still isn’t working.


Key Moments in this Video

1
Why won’t my wheelchair ramp work at all?
Often the issue comes down to the interlock system not sending power. This safety feature stops the ramp from moving if conditions aren’t right. Check the display for a green light. If it’s off, the system isn’t allowing the ramp to deploy. The most common culprits are the van not being in park, the parking brake not applied, or the doors not fully open. Correcting these can often get your ramp working again.
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What else can block a ramp from deploying?
Sometimes it’s as simple as something in the way. A small rock, loose floor mat, or even ice can stop the ramp from unfolding. Always check the ground around the ramp path. Make sure it’s completely clear before trying again. If nothing is in the way and the ramp still won’t move, the problem may lie deeper in the power or mechanical system.
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Can a weak battery or manual release cause problems?
Yes. A dying vehicle battery may not have enough power to move the ramp. If you suspect this, have your battery tested by a shop. Another common issue is the manual release handle being pulled up. This handle disconnects the power so you can operate the ramp manually. If it’s left up, the ramp won’t respond to the button controls. Make sure it’s fully down before retrying.
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When should I call for service?
If you’ve checked all the basics and the ramp still won’t work, it may be due for servicing. Like any mechanical system, ramps need maintenance every six months or about 750 cycles. Worn parts, sticking joints, or electrical issues can stop them from functioning. If troubleshooting doesn’t solve it, contact your service team. They can guide you over the phone or arrange a professional inspection to get the ramp working safely again.
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Simon Jones
Simon Jones Account Executive at MoveMobility
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Frequently Asked Questions:

1. Why is my wheelchair ramp not working?
It’s often due to the van not being in park, the brake not applied, or the doors not fully open.

2. How do I know if the interlock is the problem?
Look for the green light on the display. If it’s off, the interlock isn’t sending power.

3. Can a low battery stop a ramp?
Yes, if the vehicle battery is weak, the ramp may not have enough power to deploy.

4. What should I check if the ramp is stuck?
Clear the ramp path, ensure the manual release handle is down, and check your vehicle’s battery.

5. How often should a wheelchair ramp be serviced?
Every six months or every 750 cycles to prevent wear and breakdowns.

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