{"id":363292,"date":"2026-10-30T07:00:37","date_gmt":"2026-10-30T12:00:37","guid":{"rendered":"https:\/\/www.movemobility.ca\/?p=363292"},"modified":"2026-08-25T11:40:27","modified_gmt":"2026-08-25T16:40:27","slug":"wheelchair-van-breakdown","status":"publish","type":"post","link":"https:\/\/www.movemobility.ca\/fr\/resources\/wheelchair-van-breakdown\/","title":{"rendered":"What Should You Do if Your Wheelchair Van Breaks Down?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">When your wheelchair van breaks down, it can feel like your whole day falls apart. One missed pickup can mean a senior misses dialysis in rural Saskatchewan, a child misses programming in Northern Ontario, or a First Nations community loses access to care for the week. That\u2019s a lot of pressure for one <\/span><a href=\"https:\/\/www.movemobility.ca\/fr\/ressources\/what-is-a-wheelchair-van\/\"><span style=\"font-weight: 400;\">fourgon accessible aux fauteuils roulants<\/span><\/a><span style=\"font-weight: 400;\"> to carry. Many buyers worry that if they\u2019re far from our facilities in Winnipeg or Mississauga, they\u2019re out of luck. That fear makes sense. But that\u2019s simply not how this works.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<div style=\"text-align: center; margin: 40px 0;\">\n<div style=\"margin: 60px 0; padding: 20px;\"><a style=\"display: inline-flex; justify-content: center; align-items: center; background-color: #8cc63e; color: #ffffff; font-family: 'Roboto', sans-serif; font-size: 20px; font-weight: bold; text-decoration: none; padding: 14px 30px; border-radius: 5px; line-height: 0; height: 40px; transition: background-color 0.2s ease, text-decoration 0.2s ease;\" href=\"https:\/\/www.movemobility.ca\/fr\/ressources\/liste-de-controle-de-maintenance-du-van-pour-fauteuils-roulants\/\"><br \/>\nObtenez votre liste de contr\u00f4le de maintenance pour votre chariot roulant pour fauteuil roulant<br \/>\n<\/a><\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Au <\/span><a href=\"https:\/\/www.movemobility.ca\/fr\/\"><span style=\"font-weight: 400;\">MoveMobility<\/span><\/a><span style=\"font-weight: 400;\">, Nous avons d\u00e9pens\u00e9 plus de <\/span><a href=\"https:\/\/www.movemobility.ca\/fr\/ressources\/20-milestones\/\"><span style=\"font-weight: 400;\">20 ans<\/span><\/a><span style=\"font-weight: 400;\"> helping organizations reduce barriers to transportation and healthcare. In the last three years alone, we\u2019ve built more than 480 wheelchair vans and 180 mobile medical units across Canada. We hold <\/span><a href=\"https:\/\/www.fordpro.ca\/en-ca\/upfit\/pro-upfitter\/\"><span style=\"font-weight: 400;\">Ford Pro Upfitter<\/span><\/a><span style=\"font-weight: 400;\"> and Stellantis QPro certifications, and every wheelchair accessible vehicle we build carries the <\/span><a href=\"https:\/\/tc.canada.ca\/en\/road-transportation\/safety-standards-vehicles-tires-child-car-seats\/frequently-asked-questions-vehicle-manufacturers-national-safety-mark\"><span style=\"font-weight: 400;\">Marque nationale de s\u00e9curit\u00e9<\/span><\/a><span style=\"font-weight: 400;\">. We\u2019ve worked with organizations like <\/span><a href=\"https:\/\/www.ykws.ca\/street-outreach\"><span style=\"font-weight: 400;\">Soci\u00e9t\u00e9 des femmes de Yellowknife<\/span><\/a><span style=\"font-weight: 400;\">, and we were recently recognized through the<\/span><a href=\"https:\/\/www.dareinnovationawards.com\/?utm_source=chatgpt.com\"> <span style=\"font-weight: 400;\">DARE Innovation Awards<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By the end of reading this article, we hope you\u2019ll feel more confident in knowing exactly what to do if your wheelchair van ever does end up breaking down.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-weight: 400;\">3 steps for wheelchair van breakdowns<\/span><\/h2>\n<p>&nbsp;<\/p>\n<p><iframe title=\"Que se passe-t-il lorsque le van tombe en panne ?\" src=\"https:\/\/player.vimeo.com\/video\/1175624346?h=187b0eab35&amp;dnt=1&amp;app_id=122963\" width=\"800\" height=\"450\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Before you do anything else, take a breath and call us. When your wheelchair van breaks down, it can feel stressful fast, especially if you have clients waiting, appointments booked, or a long drive ahead of you. Our Customer Care team can help you figure out what is happening and point you in the right direction.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Call:<\/b><span style=\"font-weight: 400;\"> 844-951-3808<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"font-weight: 400;\">Step 1: Call roadside assistance for your wheelchair van<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Every wheelchair van we sell already comes with roadside assistance built into the chassis coverage.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you have a <\/span><a href=\"https:\/\/www.movemobility.ca\/fr\/ressources\/ram-promaster-wheelchair-vans-everything-you-need-to-know\/\"><span style=\"font-weight: 400;\">RAM ProMaster<\/span><\/a><span style=\"font-weight: 400;\"> wheelchair accessible van, you have roadside assistance through Stellantis.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you have a <\/span><a href=\"https:\/\/www.movemobility.ca\/fr\/ressources\/fourgons-pour-fauteuils-roulants-ford-transit-tout-ce-quil-faut-savoir\/\"><span style=\"font-weight: 400;\">Ford Transit<\/span><\/a><span style=\"font-weight: 400;\"> wheelchair accessible vehicle, you have roadside assistance through Ford Canada.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Most people forget these programs are there until something goes wrong.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">They can help with:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Towing:<\/b><span style=\"font-weight: 400;\"> To the nearest dealership if your wheelchair van cannot be driven.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Battery boosts:<\/b><span style=\"font-weight: 400;\"> Si votre <\/span><a href=\"https:\/\/www.movemobility.ca\/fr\/ressources\/battery-drainage-problems\/\"><span style=\"font-weight: 400;\">battery dies<\/span><\/a><span style=\"font-weight: 400;\"> in a parking lot.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Flat tires:<\/b><span style=\"font-weight: 400;\"> Help changing or repairing a tire.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Lockouts:<\/b><span style=\"font-weight: 400;\"> If keys are left inside the wheelchair accessible van.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Fuel delivery:<\/b><span style=\"font-weight: 400;\"> If you <\/span><a href=\"https:\/\/www.movemobility.ca\/fr\/ressources\/fuel-costs-for-wheelchair-vans\/\"><span style=\"font-weight: 400;\">run out of gas<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Winching:<\/b><span style=\"font-weight: 400;\"> If you get stuck in snow or mud near a paved road.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">That last one matters in Canada. A snowy parking lot in Northern Ontario or a muddy back road in rural Manitoba can stop your whole day quickly.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Both Ford and Stellantis roadside assistance run 24\/7 across Canada for 5 years or 100,000 km.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ford Canada: 1-800-665-2006<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Stellantis \/ RAM ProMaster: 1-800-363-4869<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Put those numbers in your phone and glove box now. Future you will thank you.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"font-weight: 400;\">Step 2: Understand the difference between the wheelchair van chassis and conversion<\/span><\/h3>\n<p>&nbsp;<\/p>\n<figure id=\"attachment_212584\" aria-describedby=\"caption-attachment-212584\" style=\"width: 640px\" class=\"wp-caption alignnone\"><img fetchpriority=\"high\" decoding=\"async\" class=\"size-full wp-image-212584\" src=\"https:\/\/www.movemobility.ca\/wp-content\/uploads\/2024\/09\/P4-Side-Entry.jpg\" alt=\"P4 Fourgon \u00e0 acc\u00e8s lat\u00e9ral accessible aux fauteuils roulants\" width=\"640\" height=\"427\" srcset=\"https:\/\/www.movemobility.ca\/wp-content\/uploads\/2024\/09\/P4-Side-Entry.jpg 640w, https:\/\/www.movemobility.ca\/wp-content\/uploads\/2024\/09\/P4-Side-Entry-400x267.jpg 400w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><figcaption id=\"caption-attachment-212584\" class=\"wp-caption-text\">P4 Fourgon \u00e0 acc\u00e8s lat\u00e9ral accessible aux fauteuils roulants<br \/>Brevet en cours<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">After roadside assistance gets your wheelchair van moving again, the next step is figuring out what part of the vehicle actually has the problem.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This is where many people get confused.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Your wheelchair accessible van is really two vehicles in one:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>The chassis:<\/b><span style=\"font-weight: 400;\"> Engine, transmission, brakes, suspension, steering, battery, heating, and factory vehicle systems.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>The conversion:<\/b><span style=\"font-weight: 400;\"> Ramp, lift, lowered floor, wheelchair securement systems, accessibility equipment, lighting, and other added features.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">These are separate systems, and they are serviced in different places.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If the problem is with the chassis side of the wheelchair van, such as the engine, brakes, suspension, or transmission, you can go to your nearest dealership.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A Ford Transit can be serviced at Ford dealerships across Canada<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A RAM ProMaster can be serviced at RAM dealerships across Canada<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">That means if your wheelchair accessible vehicle has a brake issue in Northern Alberta, an engine light in Nova Scotia, or a transmission problem in rural British Columbia, you do not need to bring it back to us in Winnipeg.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">There are hundreds of Ford and RAM dealerships across the country that can help with <\/span><a href=\"https:\/\/www.movemobility.ca\/fr\/ressources\/garantie-du-fourgon-de-conversion-pour-fauteuils-roulants\/\"><span style=\"font-weight: 400;\">warranty claims and repairs<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Once you understand the difference between the chassis and the conversion, the idea of being &#8220;too far away&#8221; starts to feel a lot less scary.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"font-weight: 400;\">Step 3: Call MoveMobility if the problem is conversion-related<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">If the problem is with the conversion side of your wheelchair van, that is where we step in.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Cela pourrait inclure :<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Ramps :<\/b><span style=\"font-weight: 400;\"> A <\/span><a href=\"https:\/\/www.movemobility.ca\/fr\/ressources\/rampes-dacces-motorisees-fourgons-pour-fauteuils-roulants-avantages-inconvenients\/\"><span style=\"font-weight: 400;\">rampe<\/span><\/a><span style=\"font-weight: 400;\"> that will not deploy or close properly.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Lifts:<\/b><span style=\"font-weight: 400;\"> A <\/span><a href=\"https:\/\/www.movemobility.ca\/fr\/ressources\/lifts-for-wheelchair-vans-pros-cons\/\"><span style=\"font-weight: 400;\">\u00e9l\u00e9vateur pour fauteuil roulant<\/span><\/a><span style=\"font-weight: 400;\"> that stops working.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Syst\u00e8mes de fixation :<\/b><span style=\"font-weight: 400;\"> Problems with tie-downs or <\/span><a href=\"https:\/\/www.movemobility.ca\/fr\/ressources\/comment-fixer-un-fauteuil-roulant-dans-une-camionnette\/\"><span style=\"font-weight: 400;\">Fixations pour fauteuil roulant<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Accessibility equipment:<\/b><span style=\"font-weight: 400;\"> Issues with lighting, grab bars, lowered floors, or powered doors.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">The good news is that most of these problems can be handled remotely.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Your local mechanic or body shop does not need to be an expert in wheelchair accessible vehicles. Our Customer Care team can help them diagnose the issue, guide them through the repair, and source the right parts.<\/span><\/p>\n<p><b>Imaginez un peu :<\/b><span style=\"font-weight: 400;\"> Your wheelchair accessible van is in Northern British Columbia, and the ramp stops working. You don\u2019t have to ship the van back to Winnipeg. You call us, your local shop takes a look, and we work through the issue together.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That\u2019s how most wheelchair van service calls get solved across Canada.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Our Customer Care team is available Monday to Friday during business hours. We aim to respond to service emails within two hours, so you\u2019re not stuck waiting days for an answer.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That support model matters because many organizations are far from major cities. Geography should not stop you from getting people to <\/span><a href=\"https:\/\/www.movemobility.ca\/fr\/ressources\/quest-ce-que-le-transport-non-urgent\/\"><span style=\"font-weight: 400;\">medical appointment<\/span><\/a><span style=\"font-weight: 400;\">s, <\/span><a href=\"https:\/\/www.movemobility.ca\/fr\/ressources\/wheelchair-van-transforms-bc-based-adult-day-center\/\"><span style=\"font-weight: 400;\">Programmes de jour pour adultes<\/span><\/a><span style=\"font-weight: 400;\">, or community events.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>Dealing with wheelchair van issues in Manitoba? Check out the video below to learn about the new\u00a0 Manitoba Service Program.<\/p>\n<p>&nbsp;<\/p>\n<p><iframe title=\"(Move) Manitoba Service Program - Web\" src=\"https:\/\/player.vimeo.com\/video\/1192705929?h=ad7fb24dcf&amp;dnt=1&amp;app_id=122963\" width=\"800\" height=\"450\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe><\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-weight: 400;\">Can I do anything to prepare for wheelchair van breakdowns?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">When your wheelchair van breaks down, having a plan makes a stressful situation feel much more manageable. A few simple things can save time, speed up repairs, and get your wheelchair accessible vehicle back on the road faster.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"font-weight: 400;\">Gather your wheelchair van information before you call<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Before you call anyone, gather a few key details about your wheelchair van:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>VIN :<\/b><span style=\"font-weight: 400;\"> Your vehicle identification number, usually on the dash or inside the driver&#8217;s door.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>License plate:<\/b><span style=\"font-weight: 400;\"> Your current plate number.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Odometer reading:<\/b><span style=\"font-weight: 400;\"> The current kilometres on the van.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Localisation :<\/b><span style=\"font-weight: 400;\"> Your exact location or nearest town.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Problem description:<\/b><span style=\"font-weight: 400;\"> A simple explanation of what is happening.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">For example, is the ramp stuck? Is there a warning light? Did the engine stop? The more details you can share, the faster we can help.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"font-weight: 400;\">Have our contact information handy<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">As we mentioned earlier, when your van breaks down, contact us:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>T\u00e9l\u00e9phone :<\/b><span style=\"font-weight: 400;\"> 844-951-3808<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Courriel :<\/b><span style=\"font-weight: 400;\"> service@movemobility.ca<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Online:<\/b><span style=\"font-weight: 400;\"> Service form on our website<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">In many cases, we can solve the problem during the call or through a quick video. Other times, we will work directly with your local mechanic or body shop.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If your wheelchair accessible van truly needs to come back to us, we will explain that clearly and help you plan the next steps.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"font-weight: 400;\">Familiarize yourself with wheelchair van roadside limitations\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Roadside assistance works best on public roads that tow trucks can access.<\/span><\/p>\n<p><a href=\"https:\/\/www.movemobility.ca\/fr\/ressources\/fourgon-standard-pour-fauteuils-roulants-ou-fourgon-tout-terrain-pour-fauteuils-roulants\/\"><span style=\"font-weight: 400;\">Ice roads<\/span><\/a><span style=\"font-weight: 400;\">, logging roads, and remote northern routes often fall outside standard coverage. If your wheelchair accessible vehicle gets stuck in one of these areas, you may need to arrange recovery yourself first.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ford may reimburse up to $75 for some self-arranged service costs.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Stellantis may reimburse up to $300 for rail or water transport.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ford claims usually take 4 to 6 weeks through roadsideclaims.ca.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Stellantis claims must be mailed within 30 days.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">That is why a backup plan matters, especially if your organization operates in <\/span><a href=\"https:\/\/www.movemobility.ca\/fr\/ressources\/delivering-wheelchair-vans-remote-locations-canada\/\"><span style=\"font-weight: 400;\">remote parts<\/span><\/a><span style=\"font-weight: 400;\"> of Canada.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The best time to prepare for a wheelchair van breakdown is before one happens. A little planning now can save hours of stress later.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"font-weight: 400;\">Save these important wheelchair van contact numbers<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Every driver should have these numbers saved in their phone and written on a laminated card in the glove box:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ford Roadside Assistance: 1-800-665-2006<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Stellantis Roadside Assistance: 1-800-363-4869<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">MoveMobility Customer Care: 844-951-3808<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Service Email: service@movemobility.ca<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">If you run more than one wheelchair accessible van, every driver should have access to this information.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"font-weight: 400;\">Know your wheelchair van chassis<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Drivers should know which chassis the wheelchair van uses.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A Ford Transit goes to Ford roadside assistance and Ford dealerships<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A RAM ProMaster goes to Stellantis roadside assistance and RAM dealerships<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">That may sound simple now, but it matters a lot when someone is standing on the side of Highway 17 in Northern Ontario in February.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"font-weight: 400;\">Keep a wheelchair van information card in every vehicle<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Every wheelchair accessible van should have a simple card with:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Organization name<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">VIN<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">License plate<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Vehicle model<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Contact numbers<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Steps on who to call first<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">If there is a problem with the ramp, lift, seating system, or another conversion feature, call us right away. Small problems often become bigger and more expensive when they sit too long.<\/span><\/p>\n<p>&nbsp;<\/p>\n<div style=\"text-align: center; margin: 40px 0;\">\n<div style=\"margin: 60px 0; padding: 20px;\"><a style=\"display: inline-flex; justify-content: center; align-items: center; background-color: #8cc63e; color: #ffffff; font-family: 'Roboto', sans-serif; font-size: 20px; font-weight: bold; text-decoration: none; padding: 14px 30px; border-radius: 5px; line-height: 0; height: 40px; transition: background-color 0.2s ease, text-decoration 0.2s ease;\" href=\"https:\/\/www.movemobility.ca\/fr\/service-stickers\/\"><br \/>\nGet your wheelchair van information card<br \/>\n<\/a><\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-weight: 400;\">Be ready when your wheelchair van breaks down<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">You came to this article because a wheelchair van breakdown feels bigger than a flat tire or warning light. It can mean missed appointments, cancelled outings, and people left without the transportation they count on every day.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">After reading this, you now know:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">How roadside assistance works for your wheelchair van<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The difference between the chassis and conversion<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">When to call a dealership and when to call us<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">How to prepare your wheelchair accessible van before a breakdown happens<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Au <\/span><a href=\"https:\/\/www.movemobility.ca\/fr\/\"><span style=\"font-weight: 400;\">MoveMobility<\/span><\/a><span style=\"font-weight: 400;\">, we have spent more than two decades helping organizations across Canada keep transportation and healthcare moving forward. We support <\/span><a href=\"https:\/\/www.movemobility.ca\/fr\/ressources\/considerations-for-choosing-a-handi-transit-van\/\"><span style=\"font-weight: 400;\">transit programs<\/span><\/a><span style=\"font-weight: 400;\">, adult day centres, First Nations communities, and healthcare organizations in places where help can feel far away.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Our team has built service processes around remote support, local repair partners, and quick response times because we know your work cannot stop when a wheelchair accessible vehicle has a problem. That is part of why organizations across Canada continue to trust us to help remove barriers to mobility, dignity, and care.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you have questions about your wheelchair van, your service options, or what support looks like in your region, click the button below to talk to a mobility expert.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"font-weight: 400;\">Que devriez-vous lire ensuite ?<\/span><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What&#8217;s the Prepaid Maintenance Program?<\/span><span style=\"font-weight: 400;\"> Check out the video below to learn more about that.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><iframe title=\"Prepaid Service Plan\" src=\"https:\/\/player.vimeo.com\/video\/1108555319?h=40dd10d8b5&amp;dnt=1&amp;app_id=122963\" width=\"800\" height=\"450\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.movemobility.ca\/fr\/ressources\/troubleshooting-des-ascenseurs-pour-fauteuil-roulant-5-solutions-aux-problemes-les-plus-courants\/%27\/\"><span style=\"font-weight: 400;\">Top 5 problems with wheelchair lifts (with 5 solutions):<\/span><\/a><span style=\"font-weight: 400;\"> Read about some of the most common lift problems organizations run into and what you can do before they become major repairs.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><iframe title=\"Les 5 principaux probl\u00e8mes li\u00e9s aux ascenseurs\" src=\"https:\/\/player.vimeo.com\/video\/1007018629?h=6631d8781e&amp;dnt=1&amp;app_id=122963\" width=\"800\" height=\"450\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.movemobility.ca\/fr\/ressources\/maintenance-your-wheelchair-van-needs\/\"><span style=\"font-weight: 400;\">Pratiques de maintenance des fauteuils roulants que vous devez conna\u00eetre :<\/span><\/a><span style=\"font-weight: 400;\"> See what regular maintenance can help you avoid costly repairs, downtime, and disruptions to your transportation program.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>When your wheelchair van breaks down, it can feel like your whole day falls apart. One missed pickup can mean a senior misses dialysis in rural Saskatchewan, a child misses programming in Northern Ontario, or a First Nations community loses access to care for the week. That\u2019s a lot of pressure for one wheelchair accessible [&hellip;]<\/p>\n","protected":false},"author":17,"featured_media":343228,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","page_builder":"","footnotes":"","mm_video_duration":0,"mm_video_transcript":"","mm_video_cta":"","mm_video_cta_override":"","mm_video_cta_heading":"","mm_video_cta_text":"","mm_video_part":0,"mm_video_downloads":[],"mm_suggested_videos":[],"mm_related_resources":[],"mm_article_standfirst":"","mm_article_tool":0,"mm_article_tool_text":"","mm_article_tool_label":"","mm_article_help_heading":"","mm_article_help_text":"","mm_article_band_heading":"","mm_article_band_text":"","mm_article_faq_heading":"","mm_article_faqs":"","new_article_format":false},"categories":[3167,2677,2680,2678],"tags":[1493,18,11,1992,22,16],"type-of-project":[2970,2948,2945],"product-family":[2943,2941],"the-big-5":[2935,2939],"section":[2932],"resource":[2926],"mm_video_category":[],"class_list":["post-363292","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-template-test","category-full-size-whelechair-vans","category-service-repairs","category-wheelchair-accessible-minivans","tag-commercial-accessible-vehicle","tag-wheelchair-accessible-van","tag-wheelchair-accessible-vehicle","tag-wheelchair-van","tag-wheelchair-vans","tag-wheelchair-vehicles","type-of-project-first-nations-indigenous-communities","type-of-project-stretcher-patient-transfer","type-of-project-urban-handi-transit","product-family-mini-van","product-family-wheelchair-van","the-big-5-problems","the-big-5-questions","section-considering","resource-article"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What Should You Do if Your Wheelchair Van Breaks Down?<\/title>\n<meta name=\"description\" content=\"If your wheelchair van breaks down, would your team know what to do next? 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