{"id":343941,"date":"2026-05-08T07:00:29","date_gmt":"2026-05-08T12:00:29","guid":{"rendered":"https:\/\/www.movemobility.ca\/?p=343941"},"modified":"2026-04-27T12:08:02","modified_gmt":"2026-04-27T17:08:02","slug":"how-does-roadside-assistance-work","status":"publish","type":"post","link":"https:\/\/www.movemobility.ca\/fr\/resources\/how-does-roadside-assistance-work\/","title":{"rendered":"How Does Roadside Assistance Work?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Roadside assistance sounds simple until your van is stuck on the shoulder and your day is full of people counting on you. In Canada, it doesn\u2019t take much. One cold snap can spike demand fast. Imagine you&#8217;re driving a <\/span><a href=\"https:\/\/www.movemobility.ca\/fr\/ressources\/what-is-a-mobile-clinic-van\/\"><span style=\"font-weight: 400;\">clinique mobile<\/span><\/a><span style=\"font-weight: 400;\"> on a <\/span><a href=\"https:\/\/www.movemobility.ca\/fr\/ressources\/clinique-mobile-temps-froid\/\"><span style=\"font-weight: 400;\">snowy road<\/span><\/a><span style=\"font-weight: 400;\"> in rural Saskatchewan. The engine stops, and your patients are stuck waiting. This gap between your mission and a broken van feels scary. You care about the people you serve and want to give them dignity. We know how it feels to have a goal and hit a wall like that.<\/span><\/p>\n<p>&nbsp;<\/p>\n<div style=\"text-align: center; margin: 40px 0;\">\n<div style=\"margin: 60px 0; padding: 20px;\"><a style=\"display: inline-flex; justify-content: center; align-items: center; background-color: #8cc63e; color: #ffffff; font-family: 'Roboto', sans-serif; font-size: 20px; font-weight: bold; text-decoration: none; padding: 14px 30px; border-radius: 5px; line-height: 0; height: 40px; transition: background-color 0.2s ease, text-decoration 0.2s ease;\" href=\"https:\/\/www.movemobility.ca\/fr\/ressources\/wheelchair-van-maintenance-checklist\/\"><br \/>\nGet your free wheelchair van maintenance checklist<br \/>\n<\/a><\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/www.movemobility.ca\/fr\/\"><span style=\"font-weight: 400;\">MoveMobility<\/span><\/a><span style=\"font-weight: 400;\"> has been an industry leader for over <\/span><a href=\"https:\/\/www.movemobility.ca\/fr\/ressources\/20-milestones\/\"><span style=\"font-weight: 400;\">20 ans<\/span><\/a><span style=\"font-weight: 400;\">. In the last three years alone, we&#8217;ve built 480 <\/span><a href=\"https:\/\/www.movemobility.ca\/fr\/ressources\/fourgonnette-pleine-grandeur-pour-fauteuils-roulants-vs-fourgonnette\/\"><span style=\"font-weight: 400;\">fourgons pour fauteuils roulants<\/span><\/a><span style=\"font-weight: 400;\"> and 180 <\/span><a href=\"https:\/\/www.movemobility.ca\/fr\/ressources\/types-of-mobile-medical-vans\/\"><span style=\"font-weight: 400;\">medical units<\/span><\/a><span style=\"font-weight: 400;\">. Nous maintenons <\/span><a href=\"https:\/\/www.fordpro.ca\/en-ca\/upfit\/pro-upfitter\/\"><span style=\"font-weight: 400;\">Ford Pro Upfitter<\/span><\/a><span style=\"font-weight: 400;\"> and Stellantis QPro certifications and also have the <\/span><a href=\"https:\/\/tc.canada.ca\/en\/road-transportation\/safety-standards-vehicles-tires-child-car-seats\/frequently-asked-questions-vehicle-manufacturers-national-safety-mark\"><span style=\"font-weight: 400;\">Marque nationale de s\u00e9curit\u00e9<\/span><\/a><span style=\"font-weight: 400;\"> on every vehicle. We&#8217;ve helped organizations like yours and <\/span><a href=\"https:\/\/www.cbc.ca\/news\/canada\/north\/liard-first-nation-investment-creating-a-more-accessible-community-for-everyone-1.6678075\"><span style=\"font-weight: 400;\">Liard First Nation<\/span><\/a><span style=\"font-weight: 400;\"> overcome <\/span><a href=\"https:\/\/www.movemobility.ca\/fr\/ressources\/breaking-barriers-to-healthcare-with-mobile-medical-vans\/\"><span style=\"font-weight: 400;\">les obstacles aux soins de sant\u00e9<\/span><\/a><span style=\"font-weight: 400;\"> and transportation. We know other manufacturers are building these vehicles, too, so we keep all our information transparent and educational.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">After reading this article, you\u2019ll have a much better idea about how Ford Canada roadside assistance and Stellantis roadside assistance work. Watch the video below if you prefer to learn by watching.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><div class=\"lazyload smush-lazyload-video smush-lazyload-vimeo\" style=\"--smush-video-aspect-ratio: 800\/450\" data-bg-image=\"url(https:\/\/i.vimeocdn.com\/video\/2136549962-e60dcfa15fbf8ddf97989e4cfbc9890feac8aa08ed0fe1e31b0081c68d0b0394-d_960?region=us)\" ><iframe title=\"What Happens When Van Breaks Down\" data-src=\"https:\/\/player.vimeo.com\/video\/1175624346?h=187b0eab35&amp;dnt=1&amp;app_id=122963\" width=\"800\" height=\"450\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\"><\/iframe><span class=\"smush-play-btn\" role=\"button\" aria-label=\"Play video\">\r\n\t\t\t\t<span tabindex=\"0\" class=\"smush-play-btn-inner\">\r\n\t\t\t\t\t<span>Play<\/span>\r\n\t\t\t\t<\/span>\r\n\t\t\t<\/span><\/div><\/p>\n<p>&nbsp;<\/p>\n<h2>How does Ford roadside assistance work?<\/h2>\n<p><span style=\"font-weight: 400;\">When your <\/span><a href=\"https:\/\/www.movemobility.ca\/fr\/ressources\/what-is-a-wheelchair-van\/\"><span style=\"font-weight: 400;\">fourgon pour fauteuils roulants<\/span><\/a><span style=\"font-weight: 400;\"> ou <\/span><a href=\"https:\/\/www.movemobility.ca\/fr\/ressources\/mobile-medical-vans-advantages\/\"><span style=\"font-weight: 400;\">camionnette m\u00e9dicale mobile<\/span><\/a><span style=\"font-weight: 400;\"> goes down, it results in cancelled appointments, delayed outreach, and people left waiting. Ford roadside assistance Canada exists to reduce that disruption and help your program recover quickly when something unexpected happens on the road.<\/span><\/p>\n<p>&nbsp;<\/p>\n<div style=\"text-align: center; margin: 40px 0;\">\n<div style=\"margin: 60px 0; padding: 20px;\"><a style=\"display: inline-flex; justify-content: center; align-items: center; background-color: #8cc63e; color: #ffffff; font-family: 'Roboto', sans-serif; font-size: 20px; font-weight: bold; text-decoration: none; padding: 14px 30px; border-radius: 5px; line-height: 0; height: 40px; transition: background-color 0.2s ease, text-decoration 0.2s ease;\" href=\"https:\/\/www.roadsideaid.com\"><br \/>\nGet Ford roadside assistance<br \/>\n<\/a><\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">This service is included with new <\/span><a href=\"https:\/\/www.movemobility.ca\/fr\/ressources\/fourgons-pour-fauteuils-roulants-ford-transit-tout-ce-quil-faut-savoir\/\"><span style=\"font-weight: 400;\">Ford Transit\u2013based vehicles<\/span><\/a><span style=\"font-weight: 400;\"> and runs alongside your <\/span><a href=\"https:\/\/www.movemobility.ca\/fr\/ressources\/garantie-du-fourgon-de-conversion-pour-fauteuils-roulants\/\"><span style=\"font-weight: 400;\">powertrain coverage<\/span><\/a><span style=\"font-weight: 400;\">. It\u2019s designed to support organizations that rely on their vehicles daily, including community transport, mobile clinics, outreach teams, and healthcare programs operating across Canada.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s not a repair warranty. Instead, it focuses on getting your vehicle unstuck, restarted, or safely to a dealer, so your team can regroup and continue delivering services.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Key program fundamentals:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Available 24 hours a day, 365 days a year<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Valid across Canada\u00a0<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Covers the driver of the registered vehicle, not just the original purchaser<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Transfers to future owners at no cost during the coverage period<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">This matters for organizations with rotating staff, shared fleets, or program expansions into new regions.<\/span><\/p>\n<p>&nbsp;<\/p>\n<div style=\"text-align: center; margin: 40px 0;\">\n<div style=\"margin: 60px 0; padding: 20px;\"><a style=\"display: inline-flex; justify-content: center; align-items: center; background-color: #8cc63e; color: #ffffff; font-family: 'Roboto', sans-serif; font-size: 20px; font-weight: bold; text-decoration: none; padding: 14px 30px; border-radius: 5px; line-height: 0; height: 40px; transition: background-color 0.2s ease, text-decoration 0.2s ease;\" href=\"https:\/\/www.movemobility.ca\/fr\/ressources\/mobile-clinic-pre-trip-checklist\/\"><br \/>\nGet your free mobile clinic maintenance checklist<br \/>\n<\/a><\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<h3>How long does Ford roadside assistance coverage last?<\/h3>\n<p>&nbsp;<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-129479\" src=\"https:\/\/www.movemobility.ca\/wp-content\/uploads\/2023\/03\/Ford-Transit-Off-Road-Wheelchair-Van-Trail-Edition-1.jpg\" alt=\"Front view of Ford Transit off-road wheelchair van with trail edition upgrade.\" width=\"640\" height=\"427\" srcset=\"https:\/\/www.movemobility.ca\/wp-content\/uploads\/2023\/03\/Ford-Transit-Off-Road-Wheelchair-Van-Trail-Edition-1.jpg 640w, https:\/\/www.movemobility.ca\/wp-content\/uploads\/2023\/03\/Ford-Transit-Off-Road-Wheelchair-Van-Trail-Edition-1-400x267.jpg 400w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">The coverage period is tied to the Ford powertrain timeline, which applies to Transit vans used for mobility and healthcare services.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Gas-powered Ford Transit vans: <\/b><span style=\"font-weight: 400;\">5 years or 100,000 km, whichever comes first.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Diesel Ford Transit vans: <\/b><span style=\"font-weight: 400;\">5 years or 160,000 km, whichever comes first.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Coverage begins on the vehicle\u2019s <\/span><a href=\"https:\/\/www.movemobility.ca\/fr\/ressources\/winter-road-deadline\/\"><span style=\"font-weight: 400;\">original in-service date<\/span><\/a><span style=\"font-weight: 400;\">. The program is complimentary during this period and may be cancelled by Ford with written notice. There is no refund if that occurs.<\/span><\/p>\n<p>&nbsp;<\/p>\n<div style=\"text-align: center; margin: 40px 0;\">\n<div style=\"margin: 60px 0; padding: 20px;\"><a style=\"display: inline-flex; justify-content: center; align-items: center; background-color: #8cc63e; color: #ffffff; font-family: 'Roboto', sans-serif; font-size: 20px; font-weight: bold; text-decoration: none; padding: 14px 30px; border-radius: 5px; line-height: 0; height: 40px; transition: background-color 0.2s ease, text-decoration 0.2s ease;\" href=\"https:\/\/www.movemobility.ca\/fr\/service-stickers\/\"><br \/>\nGet your service stickers<br \/>\n<\/a><\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<h3>Who do you contact when you need Ford emergency roadside assistance?<\/h3>\n<p><span style=\"font-weight: 400;\">When your van is disabled, time matters. Ford keeps access simple and centralized.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Primary contact options:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>T\u00e9l\u00e9phone :<\/b><span style=\"font-weight: 400;\"> 1-800-665-2006<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Site web :<\/b> <a href=\"https:\/\/www.roadsideaid.com\"><span style=\"font-weight: 400;\">https:\/\/www.roadsideaid.com<\/span><\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Mobile app:<\/b><span style=\"font-weight: 400;\"> Sykes4Ford Roadside Assistance<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Courriel :<\/b> <a href=\"mailto:roadsideinfo@sykes.com\"><span style=\"font-weight: 400;\">roadsideinfo@sykes.com<\/span><\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Roadside services are delivered by Assistance Services Group on behalf of Ford Motor Company of Canada.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Have this information ready before you call:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.ibc.ca\/industry-resources\/insurance-data-tools\/vin-verify\"><span style=\"font-weight: 400;\">Vehicle Identification Number<\/span><\/a><span style=\"font-weight: 400;\"> (VIN)<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Current odometer reading<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Exact vehicle location or nearest intersection<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Confirmation that the vehicle is in a safe location and whether the driver will remain with the vehicle and has access to the keys<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Licence plate number<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Having these details prepared can significantly reduce delays, especially when your team is supporting clients on-site.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3>What does Ford roadside assistance cover?<\/h3>\n<p><span style=\"font-weight: 400;\">Ford roadside assistance covers several things:<\/span><\/p>\n<p>&nbsp;<\/p>\n<h4>Road service and towing support<\/h4>\n<p><span style=\"font-weight: 400;\">Towing is one of the most important elements of Ford Canada roadside assistance for organizations.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Qu'est-ce qui est inclus ?<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">One tow per disablement<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Towing to the nearest Ford dealership<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If your selling dealer is within 25 km, towing may go there instead<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If you arrange towing outside Ford roadside assistance service areas, reimbursement is available up to $75 per disablement<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Towing applies only on publicly maintained roads where a tow truck can safely access the vehicle. Ice roads, logging roads, seasonal roads, and other non-maintained routes may result in additional charges or service limitations, depending on access and safety conditions.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h4>Battery boost services<\/h4>\n<p><span style=\"font-weight: 400;\">Medical and mobility vans often run with added electronics and may sit parked between shifts.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Battery support includes:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">No-charge battery boost<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If the vehicle cannot be started after boosting, towing is covered<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">This is especially relevant for mobile clinics operating intermittently or seasonally.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h4>Fuel delivery when you\u2019re stranded<\/h4>\n<p><span style=\"font-weight: 400;\">If your wheelchair van or medical van runs completely out of fuel:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ford provides up to 10 litres of fuel at no charge<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Maximum of two fuel deliveries per calendar year<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Vehicles stranded at fuel stations or dealerships are excluded<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">This service applies only when the vehicle is fully out of fuel and not running.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h4>Flat tire assistance<\/h4>\n<p><span style=\"font-weight: 400;\">Getting a flat tire can bring a full day of service to a halt.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Flat tire support includes:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Spare tire mounting at no charge<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If more than one tire is flat and the van cannot be driven, towing is provided<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Tire repairs themselves are not included. The service focuses on restoring mobility or getting the vehicle to a service facility.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h4>Winching from snow or mud<\/h4>\n<p><a href=\"https:\/\/www.movemobility.ca\/fr\/ressources\/trail-edition-upgrade\/\"><span style=\"font-weight: 400;\">Canadian winters<\/span><\/a><span style=\"font-weight: 400;\"> make this service especially relevant for outreach programs.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Winching coverage:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Available when the vehicle is stuck in snow or mud on or near paved roads<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Winching is covered up to 100 feet from the roadway<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Recovery beyond that distance, or from non-public roads, is not included.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h4>Emergency lock-out assistance<\/h4>\n<p><span style=\"font-weight: 400;\">Locked keys inside the van during a busy service day?<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ford roadside assistance will unlock the vehicle<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Key replacement or recovery is not included<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If you use a non-Ford provider, reimbursement is available up to $75<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4>Trailer considerations for mobile programs<\/h4>\n<p><span style=\"font-weight: 400;\">Some mobile medical programs tow trailers with supplies or equipment.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Trailer support is limited:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Coverage up to $100<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Applies only if the Ford van itself is disabled<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If the trailer is disabled but the van is operational, trailer service is not covered<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3>What Ford roadside assistance does not cover<\/h3>\n<p><span style=\"font-weight: 400;\">Understanding the limitations of Ford roadside assistance helps prevent surprises.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Excluded items include:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Parts and <\/span><a href=\"https:\/\/www.movemobility.ca\/fr\/ressources\/comment-faire-reparer-votre-fourgon-pour-fauteuil-roulant-canada\/\"><span style=\"font-weight: 400;\">mechanical repairs<\/span><\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Tire repairs<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Storage fees<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Rental of towing equipment<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Impound towing not handled by licensed providers<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Assistance from private individuals<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Roadside providers are independent contractors. Any damage or loss during service must be reported within 24 hours to the provider and your insurance company.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3>What happens during extreme weather events?<\/h3>\n<p><span style=\"font-weight: 400;\">In severe weather, response times may be delayed due to safety or access issues.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">If Ford advises you to arrange service yourself:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reimbursement may be available up to $75 per disablement<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Claims are submitted after the incident<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">This situation can occur during blizzards, ice storms, or in remote locations where road access is limited. On winter roads, coverage typically applies only to towing the vehicle to a dock or rail terminal, and from the terminal to a Ford dealership. Rail or water transport itself is not covered upfront, though limited reimbursement may be available afterward with receipts.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3>Emergency travel expense reimbursement for organizations<\/h3>\n<p><span style=\"font-weight: 400;\">If your van becomes disabled far from home, Ford&#8217;s emergency roadside assistance helps reduce the operational impact.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Eligibility requirements:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Mechanical breakdown<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The vehicle is more than 160 km from your residence address<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Reimbursement up to $500 total may cover:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Lodging and meals (excluding alcohol and tips)<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Rental vehicles<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Commercial transportation<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Coverage applies for up to three days, or until the vehicle is repaired. Claims must be submitted within 20 days of the incident.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3>How do reimbursement claims work?<\/h3>\n<p><span style=\"font-weight: 400;\">If you pay for services out of pocket:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">1. Submit your claim at<\/span><a href=\"http:\/\/www.roadsideclaims.ca\/\"> <span style=\"font-weight: 400;\">www.roadsideclaims.ca<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">2. Include a written explanation of events<\/span><\/p>\n<p><span style=\"font-weight: 400;\">3. Attach all paid receipts<\/span><\/p>\n<p><span style=\"font-weight: 400;\">4. Retain copies for your records<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Processing typically takes 4 to 6 weeks.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ford roadside assistance is there to help organizations recover quickly when a wheelchair van or mobile medical van can\u2019t operate as planned. It focuses on mobility, safety, and minimizing disruption so your team can get back to serving people as soon as possible.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2>How does Stellantis&#8217; roadside assistance work?<\/h2>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-343228 lazyload\" data-src=\"https:\/\/www.movemobility.ca\/wp-content\/uploads\/2026\/03\/RAM-ProMaster-Hood.png\" alt=\"RAM ProMaster hood up\" width=\"640\" height=\"427\" data-srcset=\"https:\/\/www.movemobility.ca\/wp-content\/uploads\/2026\/03\/RAM-ProMaster-Hood.png 640w, https:\/\/www.movemobility.ca\/wp-content\/uploads\/2026\/03\/RAM-ProMaster-Hood-18x12.png 18w, https:\/\/www.movemobility.ca\/wp-content\/uploads\/2026\/03\/RAM-ProMaster-Hood-400x267.png 400w\" data-sizes=\"auto\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 640px; --smush-placeholder-aspect-ratio: 640\/427;\" data-original-sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">This program is provided by FCA Canada Inc., now part of Stellantis, and it applies to eligible Ram ProMaster vans registered and normally operated in Canada.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Stellantis roadside assistance is a 24-hour emergency support program, not a warranty. It runs alongside your Basic and Powertrain warranties and focuses on roadside help and towing when your van can\u2019t be driven due to a mechanical issue.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Here\u2019s how it applies to organizations:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Service is available to the owner or driver of an eligible vehicle<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Coverage applies even if staff rotate or vehicles are reassigned<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Assistance is available anywhere in Canada\u00a0<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The vehicle must be properly licensed, insured, and be using publicly maintained roadways to qualify for roadside assistance services.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">This structure works well for mobility programs, mobile clinics, and outreach teams that rely on predictable support when things go sideways.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3>How long does Stellantis&#8217; roadside assistance coverage last?<\/h3>\n<p><span style=\"font-weight: 400;\">Coverage length depends on how the vehicle is classified and used.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Standard coverage for eligible vehicles:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">5 years or 100,000 kilometres, whichever comes first<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><b>Important for healthcare and transport programs: <\/b><span style=\"font-weight: 400;\">If your van is classified as being used for ambulance, police, taxi, limousine, postal, or ride-sharing service, roadside assistance coverage is reduced to:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">3 years or 60,000 kilometres, whichever comes first<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Coverage starts from the vehicle\u2019s original in-service date.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3>Who do you contact when you need Stellantis roadside assistance?<\/h3>\n<p><span style=\"font-weight: 400;\">Si votre <\/span><a href=\"https:\/\/www.movemobility.ca\/fr\/ressources\/ram-promaster-wheelchair-vans-everything-you-need-to-know\/\"><span style=\"font-weight: 400;\">Ram ProMaster\u2013based van<\/span><\/a><span style=\"font-weight: 400;\"> needs roadside help, there\u2019s one number to know.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">1-800-363-4869 (24-hour roadside assistance phone number)<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">This number works anywhere in Canada and connects you to the roadside dispatch network. It does not ring directly to FCA Canada offices.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Be ready to share the following information. Having this all ready speeds things up:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Vehicle Identification Number (VIN)<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Licence plate number<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Odometer reading in kilometres<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Exact location of the vehicle and whether the vehicle is in a safe, accessible area<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Phone number you can be reached at<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Type of service needed, such as towing or a battery boost<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Confirmation that the driver is with the vehicle and has access to the keys<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">You\u2019ll need to personally authorize the service once the provider arrives. In some cases, a dealership may contact roadside assistance on your behalf, though this is not the preferred approach, as roadside dispatch may need information the dealer can\u2019t always provide.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3>What does Stellantis roadside assistance cover?<\/h3>\n<p><span style=\"font-weight: 400;\">Like Ford, Stellantis&#8217; roadside assistance covers a range of services.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h4>Towing support when your van can\u2019t be driven<\/h4>\n<p><span style=\"font-weight: 400;\">If your van is disabled due to a mechanical breakdown:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">It will be towed to the nearest authorized FCA Retailer that services Ram vehicles<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You may choose another FCA Retailer within 35 kilometres of the breakdown location<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Towing related to accidents is not covered under the roadside assistance program.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h4>Battery boost services<\/h4>\n<p><span style=\"font-weight: 400;\">Si votre <\/span><a href=\"https:\/\/www.movemobility.ca\/fr\/ressources\/battery-drainage-problems\/\"><span style=\"font-weight: 400;\">battery is dead<\/span><\/a><span style=\"font-weight: 400;\">:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A jump-start service will be dispatched<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If the van still won\u2019t start, towing is provided under the same distance rules<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">This is especially relevant for mobile medical vans that sit between deployments or run auxiliary equipment.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h4>Flat tire assistance<\/h4>\n<p><span style=\"font-weight: 400;\">If you get a flat tire during service hours:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The service provider will remove the flat tire and install your spare<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The spare must be properly inflated and in safe operating condition<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><b>What\u2019s not included?<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Tire repairs<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Replacement tires<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">The goal is to restore mobility or enable safe towing.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h4>Emergency lock-out help<\/h4>\n<p><span style=\"font-weight: 400;\">If keys are locked inside the van or the locks are frozen:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Help will be sent to provide access to the seating area only<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Key replacement costs are not covered<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">This can save valuable time during a packed service day.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h4>Fuel delivery when you run out<\/h4>\n<p><span style=\"font-weight: 400;\">If your van runs out of fuel:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A small amount of gasoline may be delivered where regulations allow<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">For alternate fuels or restricted areas, the van will be towed to the nearest refuelling centre<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Fuel costs are always your responsibility.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h4>Winching from snow or ditches<\/h4>\n<p><span style=\"font-weight: 400;\">If your van is stuck:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Winching is provided only if the van is on or adjacent to a public roadway<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The vehicle must appear undamaged<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The service brings the van back to the nearest road surface<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><b>Important limitation:<\/b><span style=\"font-weight: 400;\"> If the van can\u2019t proceed under its own power after winching and needs to be towed, you are responsible for both the winch and tow costs.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3>Key limitations you should know upfront<\/h3>\n<p><span style=\"font-weight: 400;\">There are a few limitations of this roadside assistance you should know about.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Roadside assistance does not cover:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Off-road use, logging roads, seasonal roads, beaches, or construction sites<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Vehicles stuck while plowing snow<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Repeat calls for the same avoidable issue<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Towing from one retailer to another<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Parts, labour, repairs, tires, or vehicle storage<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Towing related to accidents<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Service providers are independent contractors, not FCA Canada employees.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3>What happens in remote or northern locations?<\/h3>\n<p><span style=\"font-weight: 400;\">If your van breaks down far from an FCA Retailer:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">FCA may authorize repairs at a nearby non-FCA service facility to reduce delays<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If road transport isn\u2019t possible, the program covers towing to a dock or rail terminal, and from the terminal to an FCA Retailer at the end of the trip.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><b>Important:<\/b><span style=\"font-weight: 400;\"> On winter roads, coverage generally applies only to the dock or rail terminal and from the terminal to the dealership. Rail or water transport itself is not covered upfront, but FCA may reimburse up to $300 per incident for special transportation costs when receipts are submitted.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Keep in mind: <\/b><span style=\"font-weight: 400;\">You must arrange and pay for transport by rail or water first. FCA may reimburse up to $300 per incident for those transportation costs .<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3>Reimbursement rules if you pay out of pocket<\/h3>\n<p><span style=\"font-weight: 400;\">If you pay for a service that\u2019s normally covered:<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>To qualify for reimbursement:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You must have called the toll-free number first<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Claims must include original, detailed receipts<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reimbursement is limited to local contractor rates, up to $100 per incident, unless otherwise stated<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Claims must be submitted within 30 days<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><b>Mail claims to:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">FCA Canada Roadside Assistance<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">248 Pall Mall, P.O. Box 5845<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">London, Ontario N6A 4T4<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Stellantis roadside assistance is built to help your wheelchair van or mobile medical van recover from mechanical breakdowns on public roads. It\u2019s structured, predictable, and clear about its limits. When you understand how it works before you need it, you\u2019re better equipped to keep services moving and people supported.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2>Got any questions about roadside assistance?<\/h2>\n<p><span style=\"font-weight: 400;\">You came here because you\u2019ve felt the risk already. A breakdown cancels care, delays rides, and puts pressure on people who rely on you to show up. Ford roadside assistance matters when reliability isn\u2019t optional, and downtime has real consequences.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Voici ce que vous savez maintenant :<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">How Ford and Stellantis roadside assistance works in Canada, including who to call, what\u2019s covered, and where limits apply.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What to prepare before you ever need help, so your team can respond fast and stay focused on people, not logistics.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Au <\/span><a href=\"https:\/\/www.movemobility.ca\/fr\/\"><span style=\"font-weight: 400;\">MoveMobility<\/span><\/a><span style=\"font-weight: 400;\">, we\u2019ve spent over two decades working alongside organizations that can\u2019t afford to rely on guesswork when it comes to mobility. We design, build, and support wheelchair vans and mobile medical vans that operate in real Canadian conditions, from dense urban cores to remote regions. Our role goes beyond the build.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We help you plan for the moments that test your operations, including service, roadside support, and long-term reliability. If you have questions about how roadside assistance fits into your program, click the button below to talk to a mobility expert who understands what you\u2019re going through.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you\u2019re not ready to talk to a mobility expert yet, we have a few other resources you should check out to learn more.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3>What should you read next?<\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.movemobility.ca\/fr\/ressources\/comment-faire-reparer-votre-fourgon-pour-fauteuil-roulant-canada\/\"><span style=\"font-weight: 400;\">How to get wheelchair van service and repairs in Canada:<\/span><\/a><span style=\"font-weight: 400;\">\u00a0 Learn how ongoing service works after delivery and what support looks like.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.movemobility.ca\/fr\/ressources\/garantie-du-fourgon-de-conversion-pour-fauteuils-roulants\/\"><span style=\"font-weight: 400;\">Do wheelchair van conversions void the manufacturer&#8217;s warranty?<\/span><\/a><span style=\"font-weight: 400;\"> Understand how conversions interact with OEM warranties.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><a href=\"https:\/\/www.movemobility.ca\/fr\/ressources\/maintenance-your-wheelchair-van-needs\/\"><span style=\"font-weight: 400;\">Wheelchair van maintenance practices you need to know:<\/span><\/a><span style=\"font-weight: 400;\"> See how proactive maintenance reduces breakdowns and keeps programs running smoothly.<\/span><\/li>\n<\/ul>\n<div style=\"text-align: center; margin: 40px 0;\">\n<div style=\"margin: 60px 0; padding: 20px;\"><a style=\"display: inline-flex; justify-content: center; align-items: center; background-color: #58585a; color: #ffffff; font-family: 'Roboto', sans-serif; font-size: 20px; font-weight: bold; text-decoration: none; padding: 14px 30px; border-radius: 5px; line-height: 0; height: 40px; transition: background-color 0.2s ease, text-decoration 0.2s ease;\" href=\"#request-info-form\"><br \/>\nParler \u00e0 un expert en mobilit\u00e9<br \/>\n<\/a><\/div>\n<\/div>\n<p><script>\n  document.addEventListener(\"DOMContentLoaded\", function () {\n    document.querySelectorAll('a').forEach(function (link) {\n      if (link.getAttribute('href') !== '#request-info-form') {\n        link.setAttribute('target', '_blank');\n        link.setAttribute('rel', 'noopener noreferrer');\n      }\n    });\n  });\n<\/script><\/p>","protected":false},"excerpt":{"rendered":"<p>Roadside assistance sounds simple until your van is stuck on the shoulder and your day is full of people counting on you. In Canada, it doesn\u2019t take much. One cold snap can spike demand fast. Imagine you&#8217;re driving a mobile clinic on a snowy road in rural Saskatchewan. The engine stops, and your patients are [&hellip;]<\/p>\n","protected":false},"author":17,"featured_media":343944,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[2677,2406,2680,2678],"tags":[1493,2709,2968,2246,2694,2800,2245,2307,2861,2761,2792,18,11,22,16],"type-of-project":[2947,2970,2946,2948,2945],"product-family":[2942,2943,2941],"the-big-5":[3102],"section":[2932],"resource":[2926,2929],"class_list":["post-343941","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-full-size-whelechair-vans","category-mobile-medical-vans","category-service-repairs","category-wheelchair-accessible-minivans","tag-commercial-accessible-vehicle","tag-mobile-clinic","tag-mobile-counselling-van","tag-mobile-health-van","tag-mobile-medical-clinic","tag-mobile-medical-unit","tag-mobile-medical-van","tag-mobile-medical-vans","tag-mobile-medical-vehicle","tag-mobile-outreach-van","tag-mobile-response-van","tag-wheelchair-accessible-van","tag-wheelchair-accessible-vehicle","tag-wheelchair-vans","tag-wheelchair-vehicles","type-of-project-adult-daycare-and-community-living","type-of-project-first-nations-indigenous-communities","type-of-project-mobile-health-and-outreach-services","type-of-project-stretcher-patient-transfer","type-of-project-urban-handi-transit","product-family-medical-van","product-family-mini-van","product-family-wheelchair-van","the-big-5-how-to","section-considering","resource-article","resource-guide"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How Does Roadside Assistance Work?<\/title>\n<meta name=\"description\" content=\"Ever wonder how roadside assistance works for a fleet like yours? 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