{"id":251848,"date":"2025-03-10T07:00:44","date_gmt":"2025-03-10T12:00:44","guid":{"rendered":"https:\/\/www.movemobility.ca\/?p=251848"},"modified":"2025-04-09T14:52:08","modified_gmt":"2025-04-09T19:52:08","slug":"rocky-view-handi-transit","status":"publish","type":"post","link":"https:\/\/www.movemobility.ca\/fr\/resources\/rocky-view-handi-transit\/","title":{"rendered":"Starting a Handi-Transit Program: Rocky View Regional Handibus&#8217; Journey"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Is your community struggling with transportation gaps? If you\u2019re thinking about <\/span><a href=\"https:\/\/www.movemobility.ca\/fr\/ressources\/considerations-for-choosing-a-handi-transit-van\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">starting a handi-transit<\/span><\/a><span style=\"font-weight: 400;\"> program in Canada, you\u2019ve probably noticed some big problems:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Seniors missing medical appointments<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">People with disabilities feeling stuck at home<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Limited access to jobs, healthcare, and social activities<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">These gaps can lead to serious health issues, lost opportunities, and isolation. But it doesn\u2019t have to be this way. A handi-transit program can change lives by giving people safe, reliable transportation. It helps them stay connected, independent, and healthy.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Au <\/span><a href=\"http:\/\/www.movemobility.ca\/fr\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">MoveMobility<\/span><\/a><span style=\"font-weight: 400;\">Nous avons d\u00e9pens\u00e9 plus de <\/span><a href=\"https:\/\/www.movemobility.ca\/fr\/ressources\/20-milestones\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">20 ans<\/span><\/a><span style=\"font-weight: 400;\"> aider des organisations comme la v\u00f4tre et <\/span><a href=\"https:\/\/loftcs.org\/news-ontario-trillium-foundation-funding-helps-transport-seniors-with-complex-needs\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Loft Community Services<\/span><\/a><span style=\"font-weight: 400;\"> remove <\/span><a href=\"https:\/\/www.movemobility.ca\/fr\/ressources\/breaking-barriers-to-healthcare-with-mobile-medical-vans\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">barriers<\/span><\/a><span style=\"font-weight: 400;\"> to transportation and healthcare. We\u2019re <\/span><a href=\"https:\/\/www.ford.ca\/mobility\/adaptive-equipment\/qualified-vehicle-modifiers\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Ford QVM<\/span><\/a><span style=\"font-weight: 400;\"> and Stellantis <\/span><a href=\"https:\/\/www.stellantisfleet.com\/content\/dam\/fca-fleet\/na\/fleet\/en_us\/news-events\/fca-news\/Ram%20Commercial%20Introduces%20New%20Programs%20to%20Improve%20Upfitted%20Truck-to-customer%20Efficiency.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">QPro<\/span><\/a><span style=\"font-weight: 400;\"> certified, and while we\u2019re proud of our work, we know we\u2019re not the only option out there. Our goal is to share helpful, unbiased information to support your journey.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this case study, you\u2019ll learn how Paul Siller started the <\/span><a href=\"https:\/\/www.rockyviewbus.ca\/operate.htm\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Rocky View Regional Handibus Society<\/span><\/a><span style=\"font-weight: 400;\"> and how his experience might help give your organization some direction too.<\/span><\/p>\n<p>&nbsp;<\/p>\n<div style=\"text-align: center; margin: 40px 0;\">\n<div style=\"margin: 60px 0; padding: 20px;\"><a style=\"display: inline-flex; justify-content: center; align-items: center; background-color: #8cc63e; color: #ffffff; font-family: 'Roboto', sans-serif; font-size: 20px; font-weight: bold; text-decoration: none; padding: 14px 30px; border-radius: 5px; line-height: 0; height: 40px; transition: background-color 0.2s ease, text-decoration 0.2s ease;\" href=\"https:\/\/www.movemobility.ca\/fr\/wheelchair-van-buyers-guide\/?hsCtaTracking=52cf15c5-c91d-4e3e-b41a-18d7690431af%7C6a36290b-97e1-4e0b-99da-8d9854d8c663#download-guide-form\"><br \/>\nT\u00e9l\u00e9chargez le guide d'achat gratuit des fourgons pour fauteuils roulants !<br \/>\n<\/a><\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<h2>Understanding the need for a handi-transit program<\/h2>\n<p><span style=\"font-weight: 400;\">For 45 years, the Rocky View Regional Handibus Society has been filling transportation gaps in Alberta. But as Paul Siller explains, identifying the need wasn\u2019t about complex data or reports\u2014it was about listening to the community and recognizing the real-life challenges people faced.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3>How did it all start?<\/h3>\n<p><span style=\"font-weight: 400;\">The program began in Airdrie when a group of parents with disabled children realized they had no way to get their kids to school. A local resource centre managed to secure funding for a bus, and by 1980, the school division was ready to integrate students into regular classrooms. But there was one problem\u2014they needed a way to transport the kids.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-251856\" src=\"https:\/\/www.movemobility.ca\/wp-content\/uploads\/2025\/03\/Paul-Siller-From-Rocky-View-Bus.png\" alt=\"\" width=\"640\" height=\"427\" srcset=\"https:\/\/www.movemobility.ca\/wp-content\/uploads\/2025\/03\/Paul-Siller-From-Rocky-View-Bus.png 640w, https:\/\/www.movemobility.ca\/wp-content\/uploads\/2025\/03\/Paul-Siller-From-Rocky-View-Bus-400x267.png 400w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/p>\n<p>&nbsp;<\/p>\n<blockquote>\n<p style=\"text-align: left;\"><i><span style=\"font-weight: 400;\">\u201cThe school division was enlightened enough to say, \u2018We\u2019d love to try mainstreaming and integrate regular classes, but you\u2019ve got to get them here.\u2019\u201d<\/span><\/i><span style=\"font-weight: 400;\"> \u2013 Paul Siller<\/span><\/p>\n<\/blockquote>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">From there, the program grew. It expanded to nearby areas, starting small but gradually reaching more communities. By the time Paul joined in 2000, they were serving Chestermere, Langdon, and surrounding areas, just 10 km from the Calgary border.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3>The power of personal stories<\/h3>\n<p><span style=\"font-weight: 400;\">Paul emphasizes that the real driver behind the handi-transit program wasn\u2019t just the number of people affected but the stories behind those numbers.<\/span><\/p>\n<p><b>Collecting stories<\/b><span style=\"font-weight: 400;\">: They asked people to share their challenges in 25 words or less. The stories were simple but powerful:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u201cMy husband just passed away, and I never learned how to drive.\u201d<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u201cI can\u2019t get to my appointments without help.\u201d<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<blockquote><p><i><span style=\"font-weight: 400;\">\u201cWhat persuades isn\u2019t the fact that you have a number. It\u2019s the situation that drives home why you\u2019re even considering this and why it\u2019s important to fundraise and talk about.\u201d<\/span><\/i><span style=\"font-weight: 400;\"> \u2013 Paul Siller<\/span><\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">These stories were the kickstarter for making things happen. Once people saw the real impact, the momentum grew, and it became easier to get community support and funding.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3>Gauging community support<\/h3>\n<p><span style=\"font-weight: 400;\">Support from the community didn\u2019t appear overnight. Paul and his team had to actively engage people and show why the program mattered.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Phone calls and complaints<\/b><span style=\"font-weight: 400;\">: The first signs of need came from calls to town halls and regional municipalities. As more people voiced their struggles, it became clear something had to be done.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Templates for feedback<\/b><span style=\"font-weight: 400;\">: The team created simple templates to collect stories and feedback, asking people what they needed in a few words. This helped them understand the specific issues people were facing.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3>What challenges did the handi-transit program face?<\/h3>\n<p><span style=\"font-weight: 400;\">One of the biggest obstacles was the stigma around using handi-transit services.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Stigma from the past<\/b><span style=\"font-weight: 400;\">: Many older adults grew up hearing negative terms about specialized school transportation and may feel hesitant about being associated with that image.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Reframing the message<\/b><span style=\"font-weight: 400;\">: Paul found that even the term \u201chandi-transit\u201d could be a setback. Instead of focusing on disabilities, they shifted the conversation to talk about transportation barriers. This helped people feel more comfortable using the service.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<blockquote><p><i><span style=\"font-weight: 400;\">\u201cIt\u2019s not about a disability\u2014it\u2019s about people facing transportation barriers. That makes a big difference for those considering a ride.\u201d<\/span><\/i><span style=\"font-weight: 400;\"> \u2013 Paul Siller<\/span><\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<h3>Making the handi-transit service work for the community<\/h3>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-252467 lazyload\" data-src=\"https:\/\/www.movemobility.ca\/wp-content\/uploads\/2025\/03\/Rock-View-Bus-Handi-Transit-Program.png\" alt=\"\" width=\"640\" height=\"420\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 640px; --smush-placeholder-aspect-ratio: 640\/420;\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Once the need was clear, the next step was making the service convenient and accessible. If the program didn\u2019t meet people\u2019s needs, they would go back to struggling with limited options.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Trial runs<\/b><span style=\"font-weight: 400;\">: The team ran small trial projects to see what worked and adjusted based on feedback.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Community involvement<\/b><span style=\"font-weight: 400;\">: Volunteers played a big role in keeping the program running. Sometimes, it was as simple as having someone available to answer the phones.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Convenience is key<\/b><span style=\"font-weight: 400;\">: If the service wasn\u2019t easy to use, people wouldn\u2019t stick with it. It had to fit into their daily lives without adding extra stress.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<blockquote><p><i><span style=\"font-weight: 400;\">\u201cIf it\u2019s not convenient, they\u2019ll go back to whatever they used to do before that source dropped away.\u201d<\/span><\/i><span style=\"font-weight: 400;\"> \u2013 Paul Siller<\/span><\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<h3>The bigger picture: Transportation and health<\/h3>\n<p><span style=\"font-weight: 400;\">Paul believes that transportation is a critical part of health and well-being, but it often gets overlooked.<\/span><\/p>\n<p>&nbsp;<\/p>\n<blockquote><p><i><span style=\"font-weight: 400;\">\u201cTransportation is a foundation of health, but no one wants to pay attention to that.\u201d<\/span><\/i><span style=\"font-weight: 400;\"> \u2013 Paul Siller<\/span><\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<h2>Funding and financial sustainability for a handi-transit program<\/h2>\n<p><span style=\"font-weight: 400;\">Funding a handi-transit program can feel overwhelming, but Paul Siller and the Rocky View Regional Handibus Society found smart, practical ways to get started and keep going. They didn\u2019t rely on just one source of money. Instead, they combined different strategies to make the program strong and sustainable.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3>How they got the money to start<\/h3>\n<p><span style=\"font-weight: 400;\">Everything began with a family resource center. They needed a bus to help students with disabilities get to school. Once that first bus was running, more funding opportunities opened up.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Help from the school board<\/b><span style=\"font-weight: 400;\">: The school board noticed the handi-transit program and asked them to help more kids get to school, especially in areas where regular buses wouldn\u2019t go.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<blockquote><p><i><span style=\"font-weight: 400;\">\u201cIt was more affordable for the school board to have us do it.\u201d<\/span><\/i><span style=\"font-weight: 400;\"> \u2013 Paul Siller<\/span><\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Using the buses during off-hours<\/b><span style=\"font-weight: 400;\">: After the morning school run, the buses were free from 9:30 a.m. to 2 p.m. During that time, they offered rides to other municipalities, which brought in more money.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3>Show the value of your services<\/h3>\n<p><span style=\"font-weight: 400;\">Paul talks about the importance of thinking like a business and showing that your handi-transit services can benefit everyone. They showed organizations how the handi-transit program could save them money.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>One price for all organizations<\/b><span style=\"font-weight: 400;\">:<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<blockquote><p><i><span style=\"font-weight: 400;\">\u201cWe use the same rate for organizations we work with. We\u2019ll let you know how much we do, and you\u2019re not going to like the price, but I\u2019m sure you\u2019ll like it more than having to do it yourself.\u201d<\/span><\/i><span style=\"font-weight: 400;\"> \u2013 Paul Siller<\/span><\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Showing the value<\/b><span style=\"font-weight: 400;\">: Organizations saw that working with the handi-transit program was cheaper and easier than running their own services. This made it easier to secure long-term partnerships.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3>Keeping the program running<\/h3>\n<p><span style=\"font-weight: 400;\">Starting a handi-transit program is one thing, but keeping it running takes planning. Paul and his team focused on making the program efficient and getting the community involved.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Working together with other towns<\/b><span style=\"font-weight: 400;\">: Partnering with nearby municipalities helped share the costs and made the program stronger.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Proving the program\u2019s value<\/b><span style=\"font-weight: 400;\">: They showed funders that the handi-transit program was efficient, reliable, and worth supporting.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<blockquote><p><i><span style=\"font-weight: 400;\">\u201cYou save money by developing collaborations, you find money by suggesting that there\u2019s an efficiency, and then you demonstrate what you can do.\u201d<\/span><\/i><span style=\"font-weight: 400;\"> \u2013 Paul Siller<\/span><\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Community fundraising<\/b><span style=\"font-weight: 400;\">: While partnerships helped with regular costs, the community stepped up when it was time to buy new buses. Local fundraising events brought people together and helped raise the money they needed.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<blockquote><p><i><span style=\"font-weight: 400;\">\u201cThere\u2019s a real community aspect to getting the vehicle.\u201d<\/span><\/i><span style=\"font-weight: 400;\"> \u2013 Paul Siller<\/span><\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Through a mix of smart planning, strong partnerships, and community support, the Rocky View Regional Handibus Society built a program that continues to thrive today.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2>Regulatory and legal considerations for a handi-transit program<\/h2>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-251858 lazyload\" data-src=\"https:\/\/www.movemobility.ca\/wp-content\/uploads\/2025\/03\/Rocky-View-Bus-Handi-Transit.png\" alt=\"Rocky View Bus Handi-Transit\" width=\"640\" height=\"427\" data-srcset=\"https:\/\/www.movemobility.ca\/wp-content\/uploads\/2025\/03\/Rocky-View-Bus-Handi-Transit.png 640w, https:\/\/www.movemobility.ca\/wp-content\/uploads\/2025\/03\/Rocky-View-Bus-Handi-Transit-400x267.png 400w\" data-sizes=\"auto\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 640px; --smush-placeholder-aspect-ratio: 640\/427;\" data-original-sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Starting a handi-transit program means more than just getting a bus and picking people up. There are important legal and regulatory steps to follow to make sure everything runs safely and smoothly. Paul Siller from the Rocky View Regional Handibus Society shares how they tackled these challenges and what others should keep in mind.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3>Understanding the regulations<\/h3>\n<p><span style=\"font-weight: 400;\">Paul makes it clear: if you\u2019re going to run a handi-transit program,<\/span><b> you need to<\/b> <b>do it right<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Know the rules<\/b><span style=\"font-weight: 400;\">: Every province has different requirements, so it\u2019s important to understand what applies in your area.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<blockquote><p><i><span style=\"font-weight: 400;\">\u201cFind everything you need to comply with and comply with it.\u201d<\/span><\/i><span style=\"font-weight: 400;\"> \u2013 Paul Siller<\/span><\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Insurance coverage<\/b><span style=\"font-weight: 400;\">: Getting insurance can be tricky and expensive, but there are ways to find reasonable rates. Since handi-transit programs often know who\u2019s riding and can track passengers, this might help lower insurance costs compared to regular public transit.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3>Key legal requirements to plan for<\/h3>\n<p><span style=\"font-weight: 400;\">Here are some of the main regulatory and legal considerations Paul recommends focusing on:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Vehicle inspections<\/b><span style=\"font-weight: 400;\">:<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">In <\/span>Alberta<span style=\"font-weight: 400;\">, inspections cost around <\/span>$250<span style=\"font-weight: 400;\"> each and need to be done regularly.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">You\u2019ll also need to <\/span>log any defects<span style=\"font-weight: 400;\"> and make sure repairs are handled quickly.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<blockquote><p><i><span style=\"font-weight: 400;\">\u201cYou don\u2019t save money by skipping repairs.\u201d<\/span><\/i><span style=\"font-weight: 400;\"> \u2013 Paul Siller<\/span><\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Safety fitness certificate<\/b><span style=\"font-weight: 400;\">: This is a must for running a handi-transit service. Keeping your records organized is key to staying compliant.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Contr\u00f4les r\u00e9guliers<\/b><span style=\"font-weight: 400;\">: Inspections are needed every six months, and you\u2019ll need a solid system for tracking maintenance and safety checks.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Driver logs<\/b><span style=\"font-weight: 400;\">: Depending on your region, you might not need to keep detailed driver logs. For example, in Alberta, programs operating within an 80 km radius don\u2019t have to log hours, unlike those traveling beyond 160 km.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3>What are the hidden benefits of following regulations?<\/h3>\n<p><span style=\"font-weight: 400;\">While regulations can feel like a hassle, Paul points out that there are some <\/span>financial perks<span style=\"font-weight: 400;\"> for staying compliant.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Tax savings<\/b><span style=\"font-weight: 400;\">:<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">If your program gets recognized by the <\/span><a href=\"https:\/\/www.canada.ca\/en\/revenue-agency.html\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Canada Revenue Agency (CRA)<\/span><\/a><span style=\"font-weight: 400;\"> as a municipal service, you can get 100% of your GST back and even recover some PST.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<blockquote><p><i><span style=\"font-weight: 400;\">\u201cYou can knock off 5% of your annual operating costs right there.\u201d<\/span><\/i><span style=\"font-weight: 400;\"> \u2013 Paul Siller<\/span><\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Fuel excise tax rebate<\/b><span style=\"font-weight: 400;\">:<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">If you\u2019re only transporting people with disabilities using gasoline vehicles, you can qualify for a 1.5-cent excise tax rebate on fuel.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Keeping track of your fuel statements can help you claim this rebate.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3>Tips for handling regulations<\/h3>\n<p><span style=\"font-weight: 400;\">Paul believes that while regulations might seem intimidating at first, they\u2019re manageable with the right approach.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Stay organized<\/b><span style=\"font-weight: 400;\">: Keeping good records of inspections, repairs, and compliance requirements makes everything easier.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Tackle issues early<\/b><span style=\"font-weight: 400;\">: Don\u2019t wait until something breaks to fix it. Staying ahead of repairs not only keeps people safe but also saves money in the long run.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Let problem drivers go<\/b><span style=\"font-weight: 400;\">: Part of staying compliant with safety regulations means making tough decisions, like letting go of drivers who have frequent accidents or incidents.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<blockquote><p><i><span style=\"font-weight: 400;\">\u201cDon\u2019t be afraid to tackle the regulation stuff. It\u2019s not that hard, but it can be time-consuming.\u201d<\/span><\/i><span style=\"font-weight: 400;\"> \u2013 Paul Siller<\/span><\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Following legal and regulatory guidelines might take some time, but it\u2019s a key part of running a safe and successful handi-transit program.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2>How do you build community partnerships for a successful handi-transit program?<\/h2>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-251857 size-full lazyload\" data-src=\"https:\/\/www.movemobility.ca\/wp-content\/uploads\/2025\/03\/Community-support-for-Rocky-View-Bus.png\" alt=\"Rocky View Bus handi-transit\" width=\"640\" height=\"427\" data-srcset=\"https:\/\/www.movemobility.ca\/wp-content\/uploads\/2025\/03\/Community-support-for-Rocky-View-Bus.png 640w, https:\/\/www.movemobility.ca\/wp-content\/uploads\/2025\/03\/Community-support-for-Rocky-View-Bus-400x267.png 400w\" data-sizes=\"auto\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 640px; --smush-placeholder-aspect-ratio: 640\/427;\" data-original-sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">A handi-transit program doesn\u2019t grow on its own. It takes strong community partnerships and continuous engagement with local organizations, businesses, and government agencies. Paul Siller from the Rocky View Regional Handibus Society shares how partnerships played a key role in the program\u2019s success and offers advice on building those connections.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3>How do you engage with the community?<\/h3>\n<p><span style=\"font-weight: 400;\">Paul explains that building partnerships starts with simple conversations. It\u2019s about getting the word out and making sure people know the service exists.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Talk to local groups<\/b><span style=\"font-weight: 400;\">: Sharing what your handi-transit program offers helps spread awareness, whether through a Rotary Club, Lions Club, or a local church group.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<blockquote><p><i><span style=\"font-weight: 400;\">\u201cYou need to talk to every service club and offer to do a presentation to keep people in the loop.\u201d<\/span><\/i><span style=\"font-weight: 400;\"> \u2013 Paul Siller<\/span><\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Word of mouth<\/b><span style=\"font-weight: 400;\">: Encourage people to share information with their neighbors. The more people know about the service, the more likely they are to recommend it to someone who needs it.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<blockquote><p><i><span style=\"font-weight: 400;\">\u201cWhat you\u2019re trying to do is tell people about it in case their neighbor needs it.\u201d<\/span><\/i><span style=\"font-weight: 400;\"> \u2013 Paul Siller<\/span><\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<h3>Keeping people informed<\/h3>\n<p><span style=\"font-weight: 400;\">It\u2019s important to keep the community updated on how the program is doing. This helps maintain interest and support over time.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Regular updates<\/b><span style=\"font-weight: 400;\">: Sharing stories and numbers about how many people the program has helped can make a big difference. Even something simple, like a quarterly report, can show the impact.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<blockquote><p><i><span style=\"font-weight: 400;\">\u201cJust doing a quick story quarterly of something like how many numbers you had and how you\u2019re working on stuff, how you\u2019re helping the province save money.\u201d<\/span><\/i><span style=\"font-weight: 400;\"> \u2013 Paul Siller<\/span><\/p><\/blockquote>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Show the financial benefits<\/b><span style=\"font-weight: 400;\">: When people raise concerns about costs, it helps to explain the bigger picture.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<blockquote><p><i><span style=\"font-weight: 400;\">\u201cWhen someone does say this costs a lot, for every $1,000 spent, it\u2019s more like $7,000 being saved.\u201d<\/span><\/i><span style=\"font-weight: 400;\"> \u2013 Paul Siller<\/span><\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<h3>The importance of referrals<\/h3>\n<p><span style=\"font-weight: 400;\">Paul points out that most people don\u2019t use a handi-transit service just for fun\u2014they use it because they\u2019re stranded by a situation. This makes referrals from the community even more important.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Build trust in the service<\/b><span style=\"font-weight: 400;\">: People need to know they can confidently refer others to the program. The more reliable and well-known the service is, the more comfortable people will feel recommending it.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<blockquote><p><i><span style=\"font-weight: 400;\">\u201cPeople have to know they can refer people to you.\u201d<\/span><\/i><span style=\"font-weight: 400;\"> \u2013 Paul Siller<\/span><\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<h2>Ready to start your handi-transit program?<\/h2>\n<p><span style=\"font-weight: 400;\">You likely came to this article because you saw a transportation gap in your community and wanted to find a solution. Starting a handi-transit program can feel like a big challenge, but now that you\u2019ve seen how Rocky View Regional Handibus Society built a successful system, you might feel more confident to take that first step.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Seeing how another organization tackled funding, regulations, and community partnerships shows that it\u2019s possible\u2014and your community can benefit too.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At MoveMobility, we\u2019re here to support you in building a program that makes a real difference. If you have any questions, click the button below to talk to a mobility expert.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Not quite ready to chat? Check out some of our other resources to learn more.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Start by checking out our article on how <\/span><a href=\"https:\/\/www.movemobility.ca\/fr\/ressources\/budget-fourgon-pour-fauteuils-roulants\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">your budget<\/span><\/a><span style=\"font-weight: 400;\"> can affect your transit program.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">After that, learn more about <\/span><a href=\"https:\/\/www.movemobility.ca\/fr\/ressources\/personnalisation-de-fourgons-pour-fauteuils-roulants-dans-le-cadre-des-programmes-handi-et-de-transport-urbain\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">personnalisation des fourgons pour fauteuils roulants<\/span><\/a><span style=\"font-weight: 400;\"> for your handi-transit program.<\/span><\/p>\n<div style=\"text-align: center; margin: 40px 0;\">\n<div style=\"margin: 60px 0; padding: 20px;\"><a style=\"display: inline-flex; justify-content: center; align-items: center; background-color: #58585a; color: #ffffff; font-family: 'Roboto', sans-serif; font-size: 20px; font-weight: bold; text-decoration: none; padding: 14px 30px; border-radius: 5px; line-height: 0; height: 40px; transition: background-color 0.2s ease, text-decoration 0.2s ease;\" href=\"#request-info-form\"><br \/>\nParler \u00e0 un expert en mobilit\u00e9<br \/>\n<\/a><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Is your community struggling with transportation gaps? If you\u2019re thinking about starting a handi-transit program in Canada, you\u2019ve probably noticed some big problems: Seniors missing medical appointments People with disabilities feeling stuck at home Limited access to jobs, healthcare, and social activities &nbsp; These gaps can lead to serious health issues, lost opportunities, and isolation. [&hellip;]<\/p>\n","protected":false},"author":17,"featured_media":251855,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[2835,2677,2678],"tags":[1493,19,11,22],"type-of-project":[2947,2970,2945],"product-family":[2943,2941],"the-big-5":[2940],"section":[2944],"resource":[],"class_list":["post-251848","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies","category-full-size-whelechair-vans","category-wheelchair-accessible-minivans","tag-commercial-accessible-vehicle","tag-wheelchair-accessible-vans","tag-wheelchair-accessible-vehicle","tag-wheelchair-vans","type-of-project-adult-daycare-and-community-living","type-of-project-first-nations-indigenous-communities","type-of-project-urban-handi-transit","product-family-mini-van","product-family-wheelchair-van","the-big-5-case-studies","section-know-more"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Starting a Handi-Transit Program: Rocky View Regional Handibus&#039; Journey<\/title>\n<meta name=\"description\" content=\"Thinking of starting a handi-transit program but unsure where to begin? 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