{"id":125255,"date":"2023-04-17T10:00:00","date_gmt":"2023-04-17T15:00:00","guid":{"rendered":"https:\/\/www.movemobility.ca\/?p=125255"},"modified":"2026-06-12T13:44:49","modified_gmt":"2026-06-12T18:44:49","slug":"comment-faire-reparer-votre-fourgon-pour-fauteuil-roulant-canada","status":"publish","type":"post","link":"https:\/\/www.movemobility.ca\/fr\/resources\/how-to-get-service-on-your-wheelchair-van-canada\/","title":{"rendered":"Comment obtenir l'entretien et la r\u00e9paration d'une fourgonnette pour fauteuils roulants au Canada"},"content":{"rendered":"<p><em>La derni\u00e8re mise \u00e0 jour : 11 mars 2026<\/em><\/p>\r\n<p>&nbsp;<\/p>\r\n<p>Les gens nous demandent souvent : \"Comment faire entretenir mon fourgon pour fauteuils roulants ? Comment puis-je obtenir un service si je n'habite pas \u00e0 proximit\u00e9 de l'un de vos \u00e9tablissements ? Allez-vous envoyer un technicien si j'ai un probl\u00e8me avec mon v\u00e9hicule ?\"<\/p>\r\n<p><!-- \/wp:post-content --><\/p>\r\n<p><!-- wp:paragraph --><\/p>\r\n<p>Nous comprenons l'importance d'un service de qualit\u00e9 lorsque vous vous associez \u00e0 une soci\u00e9t\u00e9 de fourgons pour fauteuils roulants afin d'accro\u00eetre la s\u00e9curit\u00e9 et la mobilit\u00e9 de votre organisation.\u00a0<\/p>\r\n<p><!-- \/wp:paragraph --><\/p>\r\n<div style=\"text-align: center; margin: 40px 0;\">\r\n<div style=\"margin: 60px 0; padding: 20px;\"><a style=\"display: inline-flex; justify-content: center; align-items: center; background-color: #8cc63e; color: #ffffff; font-family: 'Roboto', sans-serif; font-size: 20px; font-weight: bold; text-decoration: none; padding: 14px 30px; border-radius: 5px; line-height: 0; height: 40px; transition: background-color 0.2s ease, text-decoration 0.2s ease;\" href=\"https:\/\/share.hsforms.com\/1N_Yt_vvbTw6I_KWNMp5nmg4fr94\" target=\"_blank\" rel=\"noopener\">Obtenez le service d\u00e8s maintenant<\/a><\/div>\r\n<\/div>\r\n<p><!-- wp:paragraph --><\/p>\r\n<p>Chez MoveMobility, nous prenons tr\u00e8s \u00e0 c\u0153ur <a href=\"https:\/\/www.movemobility.ca\/fr\/service-clientele\/\" target=\"_blank\" rel=\"noreferrer noopener\">service client\u00e8le<\/a> Il re\u00e7oit environ 60 \u00e0 80 courriels de clients par jour et y r\u00e9pond en deux heures au maximum.\u00a0<\/p>\r\n<p><!-- \/wp:paragraph --><\/p>\r\n<p><!-- wp:paragraph --><\/p>\r\n<p>Dans cet article, vous apprendrez comment faire r\u00e9parer votre fourgon pour fauteuils roulants, comment le faire r\u00e9parer si vous n'habitez pas \u00e0 proximit\u00e9 de nos installations, et quels sont les avantages et les inconv\u00e9nients de notre syst\u00e8me actuel d'assistance \u00e0 la client\u00e8le.\u00a0<\/p>\r\n<p>&nbsp;<\/p>\r\n<p><!-- \/wp:paragraph --><\/p>\r\n<p><iframe title=\"Votre guide pour un service de v\u00e9hicules fiable \u2013 Voici comment !\" src=\"https:\/\/player.vimeo.com\/video\/939717244?h=c54ed4c9e0&amp;dnt=1&amp;app_id=122963\" width=\"800\" height=\"450\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe><\/p>\r\n<p><!-- wp:spacer {\"height\":\"20px\"} --><\/p>\r\n<p><!-- \/wp:spacer --><\/p>\r\n<p><!-- wp:heading --><\/p>\r\n<p>&nbsp;<\/p>\r\n<h2>Comment obtenir l'entretien et les r\u00e9parations de votre fourgon en fauteuil roulant au Canada ?<\/h2>\r\n<p><!-- \/wp:heading --><\/p>\r\n<p><!-- wp:paragraph --><\/p>\r\n<p>De nombreuses organisations supposent que l\u2019achat d\u2019une remorque pour fauteuils roulants aupr\u00e8s d\u2019une entreprise situ\u00e9e en dehors de leur province signifie qu\u2019ils devront parcourir de longues distances pour b\u00e9n\u00e9ficier de services. En r\u00e9alit\u00e9, ce n\u2019est gu\u00e8re le cas. La plupart des services et r\u00e9parations peuvent \u00eatre effectu\u00e9s localement avec l\u2019aide de notre \u00e9quipe, ce qui rend la maintenance de leur v\u00e9hicule plus facile que ce que nombreux clients s\u2019attendent \u00e0 ce qu\u2019il soit.<\/p>\r\n<p>L'entretien de votre fourgon pour fauteuils roulants au Canada se fait en trois \u00e9tapes principales. D\u00e9crivons-les maintenant.\u00a0<\/p>\r\n<p><!-- \/wp:paragraph --><\/p>\r\n<p><!-- wp:spacer {\"height\":\"10px\"} --><\/p>\r\n<p>&nbsp;<\/p>\r\n<p><!-- \/wp:spacer --><\/p>\r\n<p><!-- wp:heading {\"level\":3} --><\/p>\r\n<h3>1. Pr\u00e9parez toutes vos informations<\/h3>\r\n<p><!-- \/wp:heading --><\/p>\r\n<p><!-- wp:paragraph --><\/p>\r\n<p>Avant de demander de l'aide, il est bon de pr\u00e9parer vos informations avant de nous appeler.\u00a0<\/p>\r\n<p>&nbsp;<\/p>\r\n<p><!-- \/wp:paragraph --><\/p>\r\n<p><!-- wp:paragraph --><\/p>\r\n<p>Voici ce qu'il vous faut pour \u00eatre pr\u00eat :\u00a0<\/p>\r\n<p><!-- \/wp:paragraph --><\/p>\r\n<p><!-- wp:list --><\/p>\r\n<ul>\r\n<li style=\"list-style-type: none;\">\r\n<ul><!-- wp:list-item --><\/ul>\r\n<\/li>\r\n<li>Votre nom et votre organisation<!-- wp:list-item \/--><\/li>\r\n<\/ul>\r\n<p>&nbsp;<\/p>\r\n<ul>\r\n<li>Votre lieu de r\u00e9sidence<!-- wp:list-item \/--><\/li>\r\n<\/ul>\r\n<p>&nbsp;<\/p>\r\n<ul>\r\n<li>D\u00e9terminer si vous avez besoin d'une assistance technique \u00e0 distance<!-- wp:list-item \/--><\/li>\r\n<\/ul>\r\n<p>&nbsp;<\/p>\r\n<ul>\r\n<li>Rassemblez quelques informations de base sur votre v\u00e9hicule : Quelles conversions ont \u00e9t\u00e9 effectu\u00e9es, qui les a r\u00e9alis\u00e9es (nous ou une autre entreprise de conversion) et quels sont les probl\u00e8mes actuels.<\/li>\r\n<\/ul>\r\n<div style=\"text-align: center; margin: 40px 0;\">\r\n<div style=\"margin: 60px 0; padding: 20px;\"><a style=\"display: inline-flex; justify-content: center; align-items: center; background-color: #8cc63e; color: #ffffff; font-family: 'Roboto', sans-serif; font-size: 20px; font-weight: bold; text-decoration: none; padding: 14px 30px; border-radius: 5px; line-height: 0; height: 40px; transition: background-color 0.2s ease, text-decoration 0.2s ease;\" href=\"https:\/\/www.movemobility.ca\/fr\/ressources\/votre-guide-de-bienvenue-apres-la-vente-pour-votre-chariot-roulant\/\" target=\"_blank\" rel=\"noopener\">T\u00e9l\u00e9chargez la brochure sur les remorques de fauteuil roulant apr\u00e8s-vente !<\/a><\/div>\r\n<\/div>\r\n<ul>\r\n<li>Votre fourgon <a href=\"https:\/\/www.autocheck.com\/vehiclehistory\/vin-basics\" target=\"_blank\" rel=\"noreferrer noopener\">VIN (num\u00e9ro d'identification du v\u00e9hicule)<\/a><\/li>\r\n<\/ul>\r\n<p><!-- \/wp:list-item --><\/p>\r\n<p><!-- \/wp:list --><\/p>\r\n<p><!-- wp:spacer {\"height\":\"10px\"} --><\/p>\r\n<p>&nbsp;<\/p>\r\n<p><!-- \/wp:spacer --><\/p>\r\n<p><!-- wp:heading {\"level\":3} --><\/p>\r\n<h3>2. Contacter MoveMobility<\/h3>\r\n<p><!-- \/wp:heading --><\/p>\r\n<p><!-- wp:paragraph --><\/p>\r\n<p>Vous pouvez le faire de deux mani\u00e8res :<\/p>\r\n<ul>\r\n<li>T\u00e9l\u00e9phone : <strong>877-781-8267<\/strong><\/li>\r\n<\/ul>\r\n<p>&nbsp;<\/p>\r\n<ul>\r\n<li>Courriel\u00a0<a href=\"mailto:service@movemobility.ca\">service@movemobility.ca<\/a><\/li>\r\n<\/ul>\r\n<p>&nbsp;<\/p>\r\n<ul>\r\n<li>Site web : <a href=\"https:\/\/share.hsforms.com\/1N_Yt_vvbTw6I_KWNMp5nmg4fr94\">Formulaire de service<\/a><\/li>\r\n<\/ul>\r\n<p>&nbsp;<\/p>\r\n<p>Si vous vous trouvez \u00e0 proximit\u00e9 de nos locaux, passez nous voir pour prendre un rendez-vous.\u00a0<\/p>\r\n<p><!-- \/wp:paragraph --><\/p>\r\n<p><!-- wp:spacer {\"height\":\"10px\"} --><\/p>\r\n<p>&nbsp;<\/p>\r\n<p><!-- \/wp:spacer --><\/p>\r\n<p><!-- wp:heading {\"level\":3} --><\/p>\r\n<h3>3. Parler \u00e0 un repr\u00e9sentant du service client\u00e8le<\/h3>\r\n<p><!-- \/wp:heading --><\/p>\r\n<p><!-- wp:paragraph --><\/p>\r\n<p>Lorsque vous entrez en contact avec un repr\u00e9sentant du service client\u00e8le, vous pouvez poser toutes les questions que vous souhaitez. Peu importe que vous ayez d\u00e9j\u00e0 achet\u00e9 une camionnette, que vous soyez sur le point de le faire ou que vous soyez simplement curieux.\u00a0<\/p>\r\n<p><!-- \/wp:paragraph --><\/p>\r\n<p><!-- wp:paragraph --><\/p>\r\n<p>Nous sommes l\u00e0 pour r\u00e9pondre \u00e0 vos questions.\u00a0<\/p>\r\n<p><!-- \/wp:paragraph --><\/p>\r\n<p><!-- wp:paragraph --><\/p>\r\n<p>Une fois que vous avez parl\u00e9 \u00e0 un repr\u00e9sentant du service client, il vous a probablement r\u00e9pondu \u00e0 vos questions \u2013 ou, si pour une raison quelconque cela n\u2019a pas \u00e9t\u00e9 possible, il vous a orient\u00e9 vers quelqu\u2019un qui peut le faire. Dans de nombreux cas, notre \u00e9quipe peut vous aider \u00e0 r\u00e9soudre les probl\u00e8mes directement par t\u00e9l\u00e9phone ou gr\u00e2ce \u00e0 un appel vid\u00e9o rapide. Si une r\u00e9paration est n\u00e9cessaire, nous pouvons orienter votre m\u00e9canicien local ou votre concessionnaire \u00e0 travers le processus afin que vous n\u2019ayez pas besoin de transporter la camionnette \u00e0 travers le pays.<\/p>\r\n<p><a style=\"background-color: #ffffff;\" href=\"https:\/\/7453624.fs1.hubspotusercontent-na1.net\/hubfs\/7453624\/MoveMobility\/MM%20Website%20Downloads\/How%20to%20Get%20Service%20on%20Your%20Wheelchair%20Van%20Checklist.pdf\" target=\"_blank\" rel=\"noopener\">T\u00e9l\u00e9chargez votre liste de contr\u00f4le ici<\/a>\u00a0\u00e0 garder \u00e0 port\u00e9e de main la prochaine fois que vous aurez besoin d'un service de fourgon pour fauteuils roulants de MoveMobility.<\/p>\r\n<p><!-- \/wp:paragraph --><\/p>\r\n<p><!-- wp:paragraph --><\/p>\r\n<p>Maintenant que vous savez comment faire r\u00e9parer votre fourgon pour fauteuils roulants, examinons les avantages et les inconv\u00e9nients de notre syst\u00e8me actuel d'assistance \u00e0 la client\u00e8le.<\/p>\r\n<p>&nbsp;<\/p>\r\n<p><!-- \/wp:paragraph --><\/p>\r\n<p><!-- wp:image {\"id\":120935,\"sizeSlug\":\"full\",\"linkDestination\":\"none\"} --><\/p>\r\n<figure><img decoding=\"async\" data-src=\"https:\/\/www.movemobility.ca\/wp-content\/uploads\/2022\/10\/smiling-executive-using-headset.jpg\" alt=\"Cadre souriant utilisant un casque d&#039;\u00e9coute\" width=\"800\" class=\"smush-dimensions lazyload\" style=\"--smush-image-width: 800px; --smush-image-aspect-ratio: 800\/533;\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" data-srcset=\"https:\/\/www.movemobility.ca\/wp-content\/uploads\/2022\/10\/smiling-executive-using-headset.jpg 800w, https:\/\/www.movemobility.ca\/wp-content\/uploads\/2022\/10\/smiling-executive-using-headset-768x512.jpg 768w\" data-sizes=\"auto\" data-original-sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure>\r\n<p><!-- \/wp:image --><\/p>\r\n<p><!-- wp:spacer {\"height\":\"20px\"} --><\/p>\r\n<p>&nbsp;<\/p>\r\n<p><!-- \/wp:spacer --><\/p>\r\n<p><!-- wp:heading --><\/p>\r\n<h2>Avantages et inconv\u00e9nients du syst\u00e8me Customer Care de MoveMobility<\/h2>\r\n<p><!-- \/wp:heading --><\/p>\r\n<p><!-- wp:paragraph --><\/p>\r\n<p>Il y a de nombreux avantages et inconv\u00e9nients \u00e0 la mani\u00e8re dont nous g\u00e9rons notre service client\u00e8le chez MoveMobility. R\u00e9capitulons ce dont nous avons discut\u00e9.\u00a0<\/p>\r\n<p><!-- \/wp:paragraph --><\/p>\r\n<p><!-- wp:spacer {\"height\":\"10px\"} --><\/p>\r\n<p>&nbsp;<\/p>\r\n<p><!-- \/wp:spacer --><\/p>\r\n<p><!-- wp:table --><\/p>\r\n<figure><br \/>\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td>Pour<\/td>\r\n<td>Cons<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>Nous sommes les sp\u00e9cialistes des v\u00e9hicules accessibles.<\/td>\r\n<td>Virtuel pour ceux qui ne se trouvent pas \u00e0 proximit\u00e9 de nos installations<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>R\u00e9ponse tr\u00e8s rapide<\/td>\r\n<td>Nous ne disposons actuellement que d'un technicien itin\u00e9rant pour desservir la r\u00e9gion du Grand Toronto.<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>Les probl\u00e8mes sont souvent r\u00e9solus sans qu'il soit n\u00e9cessaire de se rendre dans un centre de service.<\/td>\r\n<td>\r\n<p>Vous pouvez \u00eatre orient\u00e9 vers un centre de service agr\u00e9\u00e9<\/p>\r\n<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n<\/figure>\r\n<p><!-- \/wp:table --><\/p>\r\n<p><!-- wp:paragraph --><\/p>\r\n<p>&nbsp;<\/p>\r\n<p>Maintenant que vous savez comment faire entretenir votre fourgon pour fauteuils roulants, vous vous demandez peut-\u00eatre quels sont les services que nous proposons chez MoveMobility. Lisez la suite pour le savoir.<\/p>\r\n<p>&nbsp;<\/p>\r\n<p>&nbsp;<\/p>\r\n<p style=\"text-align: center;\"><a style=\"display: inline-flex; justify-content: center; align-items: center; background-color: #8cc63e; color: #ffffff; font-family: 'Roboto', sans-serif; font-size: 20px; font-weight: bold; text-decoration: none; padding: 14px 30px; border-radius: 5px; line-height: 0; height: 40px; transition: background-color 0.2s ease, text-decoration 0.2s ease;\" href=\"https:\/\/www.movemobility.ca\/fr\/service-stickers\/\">T\u00e9l\u00e9chargez les autocollants du service<\/a><\/p>\r\n<p><!-- \/wp:paragraph --><\/p>\r\n<p><!-- wp:spacer {\"height\":\"20px\"} --><\/p>\r\n<p>&nbsp;<\/p>\r\n<p>&nbsp;<\/p>\r\n<p><!-- \/wp:spacer --><\/p>\r\n<p><!-- wp:heading --><\/p>\r\n<h2>Comment fonctionne le service de livraison de fauteuils roulants si vous n\u2019\u00eates pas pr\u00e8s de notre centre de service ?<\/h2>\r\n<p><!-- \/wp:heading --><\/p>\r\n<p><!-- wp:paragraph --><\/p>\r\n<p>Avant de vous inqui\u00e9ter de ce qui pourrait arriver si vous avez besoin d\u2019un service de camionnette pour fauteuils roulants et que vous n\u2019\u00eates pas pr\u00e8s du Manitoba, permettez-nous de vous pr\u00e9senter les faits.\u00a0<\/p>\r\n<p><!-- \/wp:paragraph --><\/p>\r\n<p><!-- wp:spacer {\"height\":\"10px\"} --><\/p>\r\n<p>&nbsp;<\/p>\r\n<p><!-- \/wp:spacer --><\/p>\r\n<p><!-- wp:heading {\"level\":3} --><\/p>\r\n<h3>1. Le service en personne est assur\u00e9 par MoveMobility, et les centres de service autoris\u00e9s sur le terrain peuvent assurer le service du ch\u00e2ssis.<\/h3>\r\n<p><!-- \/wp:heading --><\/p>\r\n<p><!-- wp:paragraph --><\/p>\r\n<p>C\u2019est parce que nous n\u2019avons pas de bureaux hors de Winnipeg et de Mississauga, mais ils assurent la prestation de services partout au Canada. Ainsi, peu importe o\u00f9 vous \u00eates situ\u00e9s, nous pouvons vous fournir des services.<\/p>\r\n<p data-start=\"2373\" data-end=\"2578\">Le v\u00e9hicule de base d\u2019un camion-fourgon pour fauteuils roulants reste un ch\u00e2ssis de v\u00e9hicule standard. Cela signifie que les concessionnaires locaux du Canada peuvent effectuer de nombreux travaux m\u00e9caniques tels que le moteur, la transmission, les freins ou le syst\u00e8me de suspension.<\/p>\r\n<p data-start=\"2373\" data-end=\"2578\">\u00a0<\/p>\r\n<p data-start=\"2580\" data-end=\"2592\">Par exemple :<\/p>\r\n<ul data-start=\"2594\" data-end=\"2695\">\r\n<li data-section-id=\"6g3qiw\" data-start=\"2594\" data-end=\"2644\">\r\n<p data-start=\"2596\" data-end=\"2644\">Les concessionnaires de RAM peuvent r\u00e9parer les vans RAM ProMaster<\/p>\r\n<\/li>\r\n<\/ul>\r\n<p>&nbsp;<\/p>\r\n<ul data-start=\"2594\" data-end=\"2695\">\r\n<li data-section-id=\"13egkn2\" data-start=\"2645\" data-end=\"2695\">\r\n<p data-start=\"2647\" data-end=\"2695\">Les concessionnaires Ford peuvent assurer la maintenance des v\u00e9hicules utilitaires Ford Transit<\/p>\r\n<\/li>\r\n<\/ul>\r\n<p>&nbsp;<\/p>\r\n<p data-start=\"2697\" data-end=\"2773\">Cela permet de r\u00e9aliser la plupart des op\u00e9rations de maintenance courantes de votre v\u00e9hicule \u00e0 proximit\u00e9 de chez vous.<\/p>\r\n<p><!-- \/wp:paragraph --><\/p>\r\n<p><!-- wp:spacer {\"height\":\"10px\"} --><\/p>\r\n<p>&nbsp;<\/p>\r\n<p><!-- \/wp:spacer --><\/p>\r\n<p><!-- wp:heading {\"level\":3} --><\/p>\r\n<h3>2. Votre m\u00e9canicien de confiance peut effectuer de nombreuses r\u00e9parations<\/h3>\r\n<p><!-- \/wp:heading --><\/p>\r\n<p><!-- wp:paragraph --><\/p>\r\n<p>Si vous rencontrez un probl\u00e8me avec un v\u00e9hicule, celui-ci doit \u00eatre r\u00e9par\u00e9 dans un centre de service agr\u00e9\u00e9 MoveMobility pr\u00e8s de chez vous ou dans l\u2019un de nos \u00e9tablissements. Nous n\u2019envoyons pas nos techniciens de service chez vous. Les principales raisons en sont que cela ne serait pas possible g\u00e9ographiquement ou financi\u00e8rement \u2013 pour nous ou pour vous.\u00a0<\/p>\r\n<p><!-- \/wp:paragraph --><\/p>\r\n<p><!-- wp:paragraph --><\/p>\r\n<p>Nos deux bureaux sont situ\u00e9s \u00e0 Winnipeg et \u00e0 Mississauga. Envoyer quelqu'un en Colombie-Britannique, par exemple, nous ferait perdre du temps et de l'argent - deux situations que MoveMobility s'efforce d'\u00e9viter.<\/p>\r\n<p>Nous offrons actuellement un service de fourgonnettes dans la r\u00e9gion du Grand Toronto, ou vous pouvez amener votre fourgonnette \u00e0 notre emplacement de Winnipeg.<\/p>\r\n<p data-start=\"2936\" data-end=\"3018\">De nombreuses organisations disposent d\u00e9j\u00e0 d'un m\u00e9canicien ou d'un atelier de r\u00e9paration de confiance avec lesquels elles travaillent.<\/p>\r\n<p data-start=\"3020\" data-end=\"3235\">Dans de nombreux cas, ces techniciens peuvent effectuer des r\u00e9parations ou des op\u00e9rations de maintenance de routine sur votre camionnette accessible. Si elles ont des questions concernant le mat\u00e9riel d\u2019accessibilit\u00e9 ou les composants de conversion, notre \u00e9quipe peut les aider directement.<\/p>\r\n<p data-start=\"3020\" data-end=\"3235\">\u00a0<\/p>\r\n<h3 data-start=\"3020\" data-end=\"3235\">3. MoveMobility peut aider votre m\u00e9canicien \u00e0 distance<\/h3>\r\n<p data-start=\"3354\" data-end=\"3482\">Si votre m\u00e9canicien a besoin d\u2019assistance concernant les composants de conversion accessibles, notre \u00e9quipe de service client\u00e8le peut intervenir directement aupr\u00e8s de lui.<\/p>\r\n<p data-start=\"3354\" data-end=\"3482\">\u00a0<\/p>\r\n<p data-start=\"3484\" data-end=\"3509\">Ce soutien peut inclure :<\/p>\r\n<ul data-start=\"3511\" data-end=\"3691\">\r\n<li data-section-id=\"1gnl0tv\" data-start=\"3511\" data-end=\"3560\">\r\n<p data-start=\"3513\" data-end=\"3560\">R\u00e9solution des probl\u00e8mes par t\u00e9l\u00e9phone ou par vid\u00e9oconf\u00e9rence<\/p>\r\n<\/li>\r\n<\/ul>\r\n<p>&nbsp;<\/p>\r\n<ul data-start=\"3511\" data-end=\"3691\">\r\n<li data-section-id=\"otqckp\" data-start=\"3561\" data-end=\"3606\">\r\n<p data-start=\"3563\" data-end=\"3606\">Revoir les photos ou vid\u00e9os du probl\u00e8me<\/p>\r\n<\/li>\r\n<\/ul>\r\n<p>&nbsp;<\/p>\r\n<ul data-start=\"3511\" data-end=\"3691\">\r\n<li data-section-id=\"o9e3is\" data-start=\"3607\" data-end=\"3652\">\r\n<p data-start=\"3609\" data-end=\"3652\">Fourniture de conseils d'installation ou de r\u00e9paration<\/p>\r\n<\/li>\r\n<\/ul>\r\n<p>&nbsp;<\/p>\r\n<ul data-start=\"3511\" data-end=\"3691\">\r\n<li data-section-id=\"ophqh3\" data-start=\"3653\" data-end=\"3691\">\r\n<p data-start=\"3655\" data-end=\"3691\">Aider \u00e0 identifier les pi\u00e8ces de rechange<\/p>\r\n<\/li>\r\n<\/ul>\r\n<p>&nbsp;<\/p>\r\n<p data-start=\"3693\" data-end=\"3803\">Cela permet aux ateliers de service locaux de r\u00e9soudre les probl\u00e8mes rapidement sans avoir besoin de transporter la camionnette sur de longues distances.<\/p>\r\n<p><!-- \/wp:paragraph --><\/p>\r\n<p><!-- wp:spacer {\"height\":\"20px\"} --><\/p>\r\n<p>&nbsp;<\/p>\r\n<p><!-- \/wp:spacer --><\/p>\r\n<p><!-- wp:heading --><\/p>\r\n<h2>Service de fourgonnettes pour fauteuils roulants au Canada - ce que nous offrons<\/h2>\r\n<p><!-- \/wp:heading --><\/p>\r\n<p><!-- wp:paragraph --><\/p>\r\n<p>Notre \u00e9quipe d'assistance \u00e0 la client\u00e8le vous offre des services qui peuvent g\u00e9n\u00e9ralement \u00eatre divis\u00e9s en deux cat\u00e9gories : les services avant la vente et les services apr\u00e8s la vente.\u00a0<\/p>\r\n<p><!-- \/wp:paragraph --><\/p>\r\n<p><!-- wp:paragraph --><\/p>\r\n<p>Vous trouverez ci-dessous une liste d'informations et de services que nous pouvons vous fournir.\u00a0<\/p>\r\n<p><!-- \/wp:paragraph --><\/p>\r\n<p><!-- wp:paragraph --><\/p>\r\n<p>M\u00eame si vous cherchez un autre fabricant de fourgons pour fauteuils roulants au Canada, n'h\u00e9sitez pas \u00e0 nous contacter. <a href=\"#request-info-form\" target=\"_blank\" rel=\"noopener\">contactez-nous<\/a> si vous avez des questions. Chez MoveMobility, nous voulons vous aider \u00e0 trouver le v\u00e9hicule accessible en fauteuil roulant qui convient \u00e0 votre organisation.\u00a0<\/p>\r\n<p><!-- \/wp:paragraph --><\/p>\r\n<p><!-- wp:paragraph --><\/p>\r\n<p>M\u00eame si elle ne vient pas de nous.\u00a0<\/p>\r\n<p><!-- \/wp:paragraph --><\/p>\r\n<p><!-- wp:spacer {\"height\":\"10px\"} --><\/p>\r\n<p>&nbsp;<\/p>\r\n<p><!-- \/wp:spacer --><\/p>\r\n<p><!-- wp:heading {\"level\":3} --><\/p>\r\n<h3>Services de pr\u00e9vente que nous proposons :<\/h3>\r\n<p><!-- \/wp:heading --><\/p>\r\n<p><!-- wp:paragraph --><\/p>\r\n<p>Le service avant-vente est l'information que nous pouvons vous fournir. <em>avant <\/em>vous effectuez un achat aupr\u00e8s d'une autre entreprise ou aupr\u00e8s de nous.\u00a0<\/p>\r\n<p><!-- \/wp:paragraph --><\/p>\r\n<p><!-- wp:spacer {\"height\":\"10px\"} --><\/p>\r\n<p>&nbsp;<\/p>\r\n<p><!-- \/wp:spacer --><\/p>\r\n<p><!-- wp:heading {\"level\":4} --><\/p>\r\n<h4>1. Connaissance des produits<\/h4>\r\n<p><!-- \/wp:heading --><\/p>\r\n<p><!-- wp:paragraph --><\/p>\r\n<p>La connaissance du produit est l\u2019information que nous pouvons vous fournir concernant la gamme de v\u00e9hicules que proposent d\u2019autres entreprises, comme nous. Un exemple de connaissance du produit est la compr\u00e9hension des prix des vans de nos concurrents.\u00a0<\/p>\r\n<p><!-- \/wp:paragraph --><\/p>\r\n<p><!-- wp:spacer {\"height\":\"10px\"} --><\/p>\r\n<p>&nbsp;<\/p>\r\n<p><!-- \/wp:spacer --><\/p>\r\n<p><!-- wp:heading {\"level\":4} --><\/p>\r\n<h4>2. Informations techniques<\/h4>\r\n<p><!-- \/wp:heading --><\/p>\r\n<p><!-- wp:paragraph --><\/p>\r\n<p>Les informations techniques sont, surprise, surprise, les informations que nous pouvons vous donner sur l'aspect technique de nos produits. Un exemple d'information technique est la taille et la capacit\u00e9 de poids d'une rampe.\u00a0<\/p>\r\n<p><!-- \/wp:paragraph --><\/p>\r\n<p><!-- wp:spacer {\"height\":\"10px\"} --><\/p>\r\n<p>&nbsp;<\/p>\r\n<p><!-- \/wp:spacer --><\/p>\r\n<p><!-- wp:heading {\"level\":4} --><\/p>\r\n<h4>3. Acc\u00e8s aux ressources<\/h4>\r\n<p><!-- \/wp:heading --><\/p>\r\n<p><!-- wp:paragraph --><\/p>\r\n<p>Nous pouvons vous donner acc\u00e8s \u00e0 des ressources, telles que des liens vers des subventions et des financements gouvernementaux, afin de vous aider dans votre achat.\u00a0<\/p>\r\n<p><!-- \/wp:paragraph --><\/p>\r\n<p><!-- wp:spacer {\"height\":\"20px\"} --><\/p>\r\n<p>&nbsp;<\/p>\r\n<p><!-- \/wp:spacer --><\/p>\r\n<p><!-- wp:heading {\"level\":3} --><\/p>\r\n<h3>Les services apr\u00e8s-vente que nous proposons :<\/h3>\r\n<p><!-- \/wp:heading --><\/p>\r\n<p><!-- wp:paragraph --><\/p>\r\n<p>Le service apr\u00e8s-vente fait r\u00e9f\u00e9rence aux informations et aux services que nous offrons <em>apr\u00e8s <\/em>vous effectuez un achat aupr\u00e8s de nous ou d'une autre entreprise.\u00a0<\/p>\r\n<p><!-- \/wp:paragraph --><\/p>\r\n<p><!-- wp:spacer {\"height\":\"10px\"} --><\/p>\r\n<p>&nbsp;<\/p>\r\n<p><!-- \/wp:spacer --><\/p>\r\n<p><!-- wp:heading {\"level\":4} --><\/p>\r\n<h4>1. Informations sur la livraison<\/h4>\r\n<p><!-- \/wp:heading --><\/p>\r\n<p><!-- wp:paragraph --><\/p>\r\n<p>Les informations relatives \u00e0 la livraison sont les informations que nous pouvons vous donner apr\u00e8s que vous avez achet\u00e9 un v\u00e9hicule chez nous et que vous avez besoin qu'il vous soit livr\u00e9. Il s'agit par exemple de savoir combien de temps il faudra pour que le v\u00e9hicule arrive chez vous et de vous tenir au courant de l'\u00e9tat d'avancement de la production de votre v\u00e9hicule.\u00a0<\/p>\r\n<p><!-- \/wp:paragraph --><\/p>\r\n<p><!-- wp:spacer {\"height\":\"10px\"} --><\/p>\r\n<p>&nbsp;<\/p>\r\n<p><!-- \/wp:spacer --><\/p>\r\n<p><!-- wp:heading {\"level\":4} --><\/p>\r\n<h4>2. Informations sur le v\u00e9hicule<\/h4>\r\n<p><!-- \/wp:heading --><\/p>\r\n<p><!-- wp:paragraph --><\/p>\r\n<p>Les informations sur les v\u00e9hicules sont similaires aux informations techniques que nous offrons avant la vente : documents, sp\u00e9cifications, faits, statistiques et tout ce qui vous vient \u00e0 l'esprit concernant le v\u00e9hicule que vous avez achet\u00e9.\u00a0<\/p>\r\n<p><!-- \/wp:paragraph --><\/p>\r\n<p><!-- wp:spacer {\"height\":\"10px\"} --><\/p>\r\n<p>&nbsp;<\/p>\r\n<p><!-- \/wp:spacer --><\/p>\r\n<p><!-- wp:heading {\"level\":4} --><\/p>\r\n<h4>3. Acc\u00e8s \u00e0 la formation<\/h4>\r\n<p><!-- \/wp:heading --><\/p>\r\n<p><!-- wp:paragraph --><\/p>\r\n<p>Il arrive que votre chauffeur ait besoin d'une formation pour pouvoir conduire nos v\u00e9hicules en toute s\u00e9curit\u00e9. Nous pouvons vous fournir des liens vers des cours de formation \u00e9prouv\u00e9s et fiables. Nous proposons \u00e9galement des formations sur la mani\u00e8re de fixer les fauteuils roulants dans une camionnette et d'utiliser correctement les \u00e9quipements de mobilit\u00e9.<\/p>\r\n<p><!-- \/wp:paragraph --><\/p>\r\n<p><!-- wp:spacer {\"height\":\"10px\"} --><\/p>\r\n<p>&nbsp;<\/p>\r\n<p><!-- \/wp:spacer --><\/p>\r\n<p><!-- wp:heading {\"level\":4} --><\/p>\r\n<h4>4. Moyens d'entretien et de r\u00e9paration<\/h4>\r\n<p><!-- \/wp:heading --><\/p>\r\n<p><!-- wp:paragraph --><\/p>\r\n<p>Nous proposons des services d'entretien et de r\u00e9paration par l'interm\u00e9diaire de notre \u00e9quipe d'assistance \u00e0 la client\u00e8le.\u00a0<\/p>\r\n<p><!-- \/wp:paragraph --><\/p>\r\n<p><!-- wp:paragraph --><\/p>\r\n<p>Si vous avez achet\u00e9 un v\u00e9hicule ou un v\u00e9hicule transform\u00e9 chez nous et qu'il semble y avoir un probl\u00e8me avec le v\u00e9hicule, contactez notre \u00e9quipe d'assistance \u00e0 la client\u00e8le.<\/p>\r\n<p><!-- \/wp:paragraph --><\/p>\r\n<p><!-- wp:paragraph --><\/p>\r\n<p>Ils vous aideront \u00e0 d\u00e9terminer l\u2019origine du probl\u00e8me et comment cela s\u2019est produit. \u00c0 partir de l\u00e0, ils pourront vous mettre en contact avec un m\u00e9canicien, ou nous pourrons r\u00e9soudre le probl\u00e8me par t\u00e9l\u00e9phone ou via Zoom ensemble.\u00a0<\/p>\r\n<p><!-- \/wp:paragraph --><\/p>\r\n<p><!-- wp:paragraph --><\/p>\r\n<p>Bien que ce syst\u00e8me ne soit pas identique \u00e0 une visite dans un centre de service traditionnel, nos repr\u00e9sentants du service client sont des professionnels dans leur domaine. Ils sont des experts dans le domaine des v\u00e9hicules accessibles et sont toujours pr\u00eats \u00e0 vous aider \u00e0 r\u00e9soudre un probl\u00e8me \u00e0 distance ou dans un centre de r\u00e9paration.<\/p>\r\n<p><!-- \/wp:paragraph --><\/p>\r\n<p><!-- wp:heading {\"level\":4} --><\/p>\r\n<h4>Conseil : si vous avez un probl\u00e8me avec votre v\u00e9hicule accessible en fauteuil roulant, m\u00eame s'il est minime, <a href=\"#request-info-form\" target=\"_blank\" rel=\"noreferrer noopener\">contactez-nous sans tarder<\/a>!\u00a0<\/h4>\r\n<p>&nbsp;<\/p>\r\n<p>Si vous habitez dans la r\u00e9gion du Grand Toronto, renseignez-vous sur notre <a href=\"https:\/\/www.movemobility.ca\/fr\/ressources\/programme-dentretien-prepaye\/\" target=\"_blank\" rel=\"noopener\">plan de maintenance pr\u00e9pay\u00e9<\/a>!<\/p>\r\n<p><!-- \/wp:heading --><\/p>\r\n<p><!-- wp:spacer {\"height\":\"20px\"} --><\/p>\r\n<p>&nbsp;<\/p>\r\n<p><!-- \/wp:spacer --><\/p>\r\n<p><!-- wp:image {\"id\":122798,\"sizeSlug\":\"full\",\"linkDestination\":\"none\"} --><\/p>\r\n<figure><img decoding=\"async\" data-src=\"https:\/\/www.movemobility.ca\/wp-content\/uploads\/2022\/11\/Side-Entry-Chrysler-Grand-Caravan-4.jpg\" alt=\"Service de fourgonnettes pour fauteuils roulants\" width=\"640\" class=\"smush-dimensions lazyload\" style=\"--smush-image-width: 640px; --smush-image-aspect-ratio: 640\/426;\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/figure>\r\n<p><!-- \/wp:image --><\/p>\r\n<p><!-- wp:spacer {\"height\":\"20px\"} --><\/p>\r\n<p>&nbsp;<\/p>\r\n<p><!-- \/wp:spacer --><\/p>\r\n<p><!-- wp:heading --><\/p>\r\n<h2>Prochaines \u00e9tapes pour faire r\u00e9parer votre fourgon en fauteuil roulant au Canada<\/h2>\r\n<p><!-- \/wp:heading --><\/p>\r\n<p><!-- wp:paragraph --><\/p>\r\n<p>Vous avez consult\u00e9 cet article pour savoir comment obtenir un service de fourgonnettes pour fauteuils roulants au Canada.<\/p>\r\n<p><!-- \/wp:paragraph --><\/p>\r\n<p><!-- wp:paragraph --><\/p>\r\n<p>Vous savez maintenant comment obtenir un service, quels sont les services que nous n'offrons pas et quels sont ceux que nous offrons.<\/p>\r\n<p><!-- \/wp:paragraph --><\/p>\r\n<p><!-- wp:paragraph --><\/p>\r\n<p>Si vous avez d'autres questions sur les types de services de fourgons pour fauteuils roulants que nous proposons au Canada, <a href=\"#request-info-form\">parlez \u00e0 un expert d\u00e8s aujourd'hui<\/a>.\u00a0<\/p>\r\n<p>&nbsp;<\/p>\r\n<p><!-- \/wp:paragraph --><\/p>\r\n<p><!-- wp:paragraph --><\/p>\r\n<p>Si vous n'\u00eates pas encore pr\u00eat \u00e0 tendre la main, lisez ces articles pour plus d'informations :\u00a0<\/p>\r\n<p><!-- \/wp:paragraph --><\/p>\r\n<p><!-- wp:spacer {\"height\":\"20px\"} --><\/p>\r\n<p><!-- \/wp:spacer --><\/p>\r\n<p><!-- wp:list --><\/p>\r\n<ul>\r\n<li style=\"list-style-type: none;\">\r\n<ul><!-- wp:list-item --><\/ul>\r\n<\/li>\r\n<li><a href=\"https:\/\/www.movemobility.ca\/fr\/ressources\/les-vans-a-acces-arriere-contre-les-vans-a-acces-lateral-avantages-et-inconvenients-de-chaque-conversion\/\" target=\"_blank\" rel=\"noreferrer noopener\">Fourgons pour fauteuils roulants \u00e0 acc\u00e8s arri\u00e8re ou \u00e0 acc\u00e8s lat\u00e9ral (avantages et inconv\u00e9nients)<\/a><!-- wp:list-item \/--><\/li>\r\n<\/ul>\r\n<p>&nbsp;<\/p>\r\n<ul>\r\n<li><a href=\"https:\/\/www.movemobility.ca\/fr\/ressources\/ramps-vs-lifts-wheelchair-vans\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u00c9l\u00e9vateur ou rampe d'acc\u00e8s : Lequel convient le mieux \u00e0 votre fourgon pour fauteuils roulants ?<\/a><!-- wp:list-item \/--><\/li>\r\n<\/ul>\r\n<p>&nbsp;<\/p>\r\n<ul>\r\n<li><a href=\"https:\/\/www.movemobility.ca\/fr\/ressources\/license-to-drive-wheelchair-van-canada\/\" target=\"_blank\" rel=\"noreferrer noopener\">De quel type de permis avez-vous besoin pour conduire une fourgonnette pour fauteuils roulants au Canada ?<\/a><\/li>\r\n<\/ul>\r\n<p><!-- \/wp:list-item --><\/p>\r\n<p><!-- \/wp:list --><\/p>\r\n<p><!-- wp:spacer {\"height\":\"20px\"} --><\/p>\r\n<p>&nbsp;<\/p>\r\n<p><!-- \/wp:spacer --><\/p>\r\n<!-- wp:buttons {\"layout\":{\"type\":\"flex\",\"justifyContent\":\"center\"}} -->\r\n<div class=\"wp-block-buttons\" style=\"display: flex; 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Click here to find out what to expect with MoveMobility.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.movemobility.ca\/fr\/ressources\/comment-faire-reparer-votre-fourgon-pour-fauteuil-roulant-canada\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Get Wheelchair Van Service and Repairs in Canada\" \/>\n<meta property=\"og:description\" content=\"How do you get wheelchair van service and repairs in Canada? 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