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Customer Service
Cut downtime and keep your vehicles on the road with regular maintenance and fast customer service

Need wheelchair van or medical van service/parts?

Whether you need parts, service, or have a question about your MoveMobility van, our Customer Care Team is here to help you find the best solution.

Customer service

Need wheelchair van or medical van service/parts?

Whether you need parts, service, or have a question about your MoveMobility van, our Customer Care Team is here to help you find the best solution.

Customer Service

MoveMobility offers Canada-wide customer service with our hub service centres located in Winnipeg and Mississauga.

You also have access to our network of partner service centres in Alberta, Saskatchewan, Quebec, the Maritimes, and the Northern Territories.

Our Customer Care Team can answer your van service and warranty questions. We can help you with:

  • Vehicle registration questions
  • Post-delivery orientation and training
  • Troubleshooting and repairs
  • Parts ordering and shipping
  • Warranty claims for conversion-related items
  • Anything related to your wheelchair-accessible van/mobile medical van conversion

If you are not sure who to contact about an issue you experience with your van, contact our Customer Care Team. Based on your service issue, we will direct you to the best service location to resolve it. This may be MoveMobility, a dealership, or another local service centre.

How To Get Customer Service

There are two ways to get Customer Service for your van:


When you request service or parts, include the vehicle’s VIN (Vehicle Identification Number) and images of the issue when possible. This allows us to diagnose the issue and provide you with a solution. The more information you have on hand, the less back-and-forth required.

Book Your Annual Inspection

Book Your Annual Lift/Ramp Service

If your transportation program uses wheelchair-accessible vans with a powered lift or wheelchair ramp, you know how important it is to have your mobility equipment inspected regularly. This is especially important as winter approaches.

Prevent cold-weather breakdowns by booking your Annual Inspection today. Ensure your wheelchair-accessible van is in safe working order before winter arrives.

MoveMobility is now providing Annual Lift/Ramp Inspections at our Winnipeg, MB and Mississauga, ON locations for $199.95*.

*Disclaimer: Exclusive of applicable taxes. The Annual Inspection cost stated is true as of the time of publication and is subject to change.

What Does The Annual Inspection Include?

The Annual Inspection includes a full inspection of the ramp/lift and lubrication as required by the manufacturer’s specifications. Any repairs needed will be made or recommended for further service if required. A Shop Supply Charge ($26.67) is also included to cover the lubricants, cleaners, and supplies required to complete your inspection. The total cost of the Annual Inspection is $226.62 plus applicable taxes.

Frequently Asked Questions

Van Delivery

You, the end user, are responsible for getting license plates for your new van. We will provide the paperwork required for registration and licensing.

Note: There are some exceptions for organizations in Ontario, where we can provide you with the plates and registration.

Our delivery carriers are insured. You are not required to get insurance for your new van to cover it during transportation.

Service

To find the best service location for your van, identify the issue before taking the vehicle to a service centre. If the issue is a chassis-related concern, it likely needs to go to an OEM dealership. If the issue relates to the conversion, MoveMobility can help you.

Always call MoveMobility for help finding the best service centre for your van. If an unauthorized dealer or garage services your van without approval from MoveMobility, it may void the warranty.

Regular maintenance such as oil and tire changes should be done by your local OEM dealer (i.e. Dodge, Ford).

If you are within driving distance of Winnipeg, MB or Mississauga, ON, customer service is available at our facilities.

Yes, we may be able to provide a wheelchair lift/ramp service on your van if it was not purchased from us. Call or email us with your van’s details to allow us to confirm.

Yes. Contact our Customer Care Team to order more seats and wheelchair restraints. Please have your vehicle’s VIN available.

Yes, driver/operator training and training videos are available after your van delivery. If your team requires more training, contact our Customer Care Team to arrange it.

Warranty

MoveMobility’s wheelchair van conversions and mobile medical upfits do not void warranty. Van conversions require many pieces of equipment, parts, and systems. OEM warranties cover components such as hydraulic lifts, stretchers, etc. 

Read our article here: Do Wheelchair Van Conversions Void Warranty?

Yes. A modified vehicle has multiple warranties. OEM warranty such as those from Dodge/Ram and Ford covers the van body (the “chassis”). Most often, this OEM warranty is valid for 3 Years or 60,000 KMs.

MoveMobility’s conversion warranty matches the OEM warranty. However, some components of the vehicle such as a powered lift or ramp have their own warranty.

Get More Answers from our Resource Centre

Have questions about pricing, vehicle features, or just want a little more knowledge before getting in touch?

Get valuable insights and answers to common questions about purchasing wheelchair accessible vans and mobile medical vehicles on our Resource Centre.

Go to Resource Centre
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What happens if you submit the form?

We understand that you don’t want to receive multiple phone calls, emails or spam. You just want to speak to a commercial mobility specialist who can answer your questions about accessible and mobile medical vans.

If you submit the form or request more information from us, here’s what will happen:

  • Within one business day, you’ll receive a phone call from one of our commercial mobility specialists at the phone number you provide. Click here to Meet the Team.
  • If we miss you on the phone, you’ll receive a voice message to call us back. You’ll also get an email to let you know we tried to connect but missed you.
  • Once we’ve connected, your commercial mobility specialist will have a few questions for you to understand what type of vehicle you’re looking for help with.
 
If at any point during the process you feel we’re just not the right fit for your community or organization, just let us know. 

 

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Request More Information

Let us know what you’re looking for help with and we’ll be in touch.